IT Support Technician -NAS

Nexcel Computer Solutions; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

An established industry player is seeking an IT Helpdesk professional to deliver exceptional technical support to end-users. In this role, you will be responsible for diagnosing and resolving IT-related issues, ensuring the smooth operation of computer systems and network infrastructure. Your expertise will help maintain high customer satisfaction levels while collaborating with internal teams on complex technical challenges. If you have a passion for technology and a commitment to service excellence, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Qualifications

• 3-4 years of experience in IT helpdesk or technical support roles.
• Ability to diagnose and troubleshoot hardware and software issues.

Responsibilities

• Provide timely technical support to end-users and resolve IT-related issues.
• Maintain computer systems and ensure smooth operation of software applications.

Skills

Technical Support

Troubleshooting

Customer Service

Network Management

Hardware Installation

Tools

Ticketing System

Operating Systems

Software Applications

Job description

IT Helpdesk professional will be responsible for:

1. Provide timely and efficient technical support to end-users within the organization.
2. Resolve IT-related issues and inquiries promptly to minimize downtime and disruptions.
3. Ensure smooth operation of computer systems, software applications, and network infrastructure.
4. Maintain a high level of customer satisfaction by delivering excellent service and support.
5. Responding to support requests via various channels (phone, email, ticketing system) and providing timely resolutions.
6. Diagnosing and troubleshooting hardware, software, and network issues on end user devices (computers, laptops, printers, mobile devices, etc.).
7. Installing, configuring, and maintaining software applications, operating systems, and drivers.
8. Assisting users with password resets, account setups, and access permissions.
9. Conducting system and software upgrades, patches, and migrations.
10. Collaborating with internal IT teams to resolve complex technical issues.
11. Monitoring and maintaining inventory of IT assets and equipment.
12. Assisting with IT projects and initiatives as required.

Candidate preferred with valid Bahraini driving license and preferably own car.

Minimum 3-4 years experience.