IT HelpDesk

Nexcel Computer Solutions; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to enhance their team in Manama. In this dynamic role, you will be responsible for setting up new staff with the necessary IT equipment, managing user accounts in Office 365 and Active Directory, and ensuring compliance with security measures. You will also track IT assets and assist with documentation of IT support processes. This position offers an exciting opportunity to contribute to the efficiency of the IT department while providing professional Helpdesk services. If you are passionate about IT and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Experience in managing user accounts in Office 365 and Active Directory.
• Strong documentation skills for IT support guides and processes.

Responsibilities

• Provide setup for new staff including account creation and IT equipment.
• Manage and update user accounts and ensure compliance with security measures.
• Perform Helpdesk services efficiently and professionally.

Skills

Office 365

Active Directory

IT Support

Network Management

Documentation Skills

Education

Bachelor's degree in Information Technology

Relevant IT certifications

Tools

IT Asset Management Systems

Finance Systems

Job description

1. Provide the required setup for new staff (create accounts using Office 365, format and prepare laptops using images, connect users to the network and printers, provide them with the necessary IT equipment, etc.).
2. Manage and update existing organization users accounts in Office 365 and Active Directory as well as ensuring user laptops are compliant with current organization IT’s security measures.
3. Manage and track IT assets regularly and document any changes required using both IT and Finance systems.
4. Manage, track and order consumables and provide regular updates to the IT team.
5. Assist with submitting IT related payment requests and following up with organization departments and external providers.
6. Document and update existing documents for IT support guides and processes.
7. Ensure that organization employee’s laptops are up to date (Windows, drivers, and anti-virus) while providing support.
8. Perform any other IT related duties required by the IT team.
9. Perform the Helpdesk services in a professional, efficient, and polite manner.