Hostess

Domo Ventures W.L.L.; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A hospitality company in Bahrain is seeking a Hostess to serve as the first point of contact for guests. Responsibilities include greeting guests, managing reservations, and ensuring smooth communication with staff. Ideal candidates should have prior experience and be willing to work various shifts, including weekends and holidays.

Qualifications

• Previous work experience as a Hostess.
• Must be able to work a variety of shifts including holidays, weekends, and evenings.

Responsibilities

• Greet guests in a courteous and professional manner.
• Maintain the front desk and manage customer inquiries.
• Ensure proper communication of reservations and guest information.

Skills

Customer service skills

Communication skills

Multitasking

Job description

Overview

We are looking for a Hostess to be the first point of contact for the guests.

Responsibilities

• Greet guests in a courteous and professional manner
• Communicate with other staff, informing them of clients' bookings, needs, requests, allergies and special events
• Respect the restaurant's Reception Sequence of Service
• Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings
• Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant's standards
• Inform guests about the availability of tables and direct them to the tables
• Collaborate with other restaurant staff and the management team to ensure that customer complaints (in-person and online) are properly attended to in a timely manner
• Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary
• Control reservations to maximize the number of covers
• Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable
• Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation
• Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system
• Retrieve information on reservation availability from system
• Cancel, amend, and confirm existing reservations
• Your look needs to be always impeccable, following restaurant's standards of personal appearance
• Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty
• Report all security issues to Manager on duty

Requirements

• Previous work experience as a Hostess
• Must be able to work a variety of shifts including holidays, weekends, evenings, etc.