Head Receptionist

Domo Ventures W.L.L.; Manama; On-site; BHD 11,000 - 17,000; Full time

Job summary

A prestigious hospitality establishment in Manama is seeking an experienced Head Receptionist to lead the Front Office team. The ideal candidate will manage daily operations, enhance guest experiences, and provide team training. Successful applicants will have a proven background in hospitality management, strong interpersonal skills, and a passion for exceptional customer service. Competitive salary and professional growth opportunities are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Dynamic and supportive work environment

Qualifications

• Proven experience in a supervisory or management role within the hospitality industry.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
• Oversee all aspects of the guest experience, from check-in to check-out.
• Manage daily operations, including scheduling and staffing.

Skills

Team Leadership

Guest Experience Management

Problem Resolution

Time Management

Interpersonal Skills

Tools

Reservation Systems

POS Systems

Job description

Our client is a prestigious hospitality establishment renowned for its exceptional hospitality and commitment to guest satisfaction. Ourclient is seeking a dynamic and experienced Head Receptionist to join our team and play a pivotal role in ensuring the smooth operation of our Front Office.

Key Responsibilities:

• Team Leadership: Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
• Guest Experience: Oversee all aspects of the guest experience, from check-in to check-out, ensuring seamless and memorable interactions.
• Operations Management: Manage daily operations, including scheduling, staffing, and inventory control.
• Sales Support: Collaborate with the Sales team to generate group bookings and increase revenue.
• Training and Development: Provide ongoing training and development opportunities for the Reception team.
• Problem Resolution: Handle guest complaints and inquiries promptly and professionally.

Qualifications:

• Proven experience in a supervisory or management role within the hospitality industry.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in relevant software (e.g., reservation systems, POS).
• A passion for providing exceptional customer service and a commitment to delivering memorable experiences.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

If you are interested in the opportunity please send us your updated resume to [e-mail]