Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

Jumeirah; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading luxury resort in Bahrain seeks a Guest Services Executive to provide exceptional customer service at the Front Office. The ideal candidate has prior experience in a luxury hotel environment and solid knowledge of hotel management software. Responsibilities include managing guest check-ins, processing payments, and resolving complaints. The role offers a competitive tax-free salary and various benefits, including discounts on hotel stays.

Benefits

Opportunities for internal mobility

Colleague discounts on food and hotel stays

Health care and insurance benefits

Tax-free salary and incentive structure

Qualifications

• Previous experience or internships in Front Office department preferred.
• Minimum of 1–2 years work experience in a luxury hotel.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Process guest payments and manage billing inquiries.
• Allocate rooms based on guest preferences and availability.
• Assist with reservation modifications and cancellations.
• Handle and resolve guest complaints professionally.

Skills

Guest service skills

Knowledge of Opera PMS

Computer skills (Microsoft Office)

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Gulf Of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About The Job

An exciting opportunity has arisen for a Guest Services Executive – Front Office to join Jumeirah Gulf of Bahrain.

Main Duties and Responsibilities

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience or internships in Front Office department preferable
• Good knowledge of Opera PMS
• Intermediate computer skills (Microsoft Office)
• A minimum of 1–2-year work experience for a luxury hotel.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow.

Benefits Include

• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive tax‑free salary and incentive structure

Primary Location

Bahrain-Manama

Job

Front Office

Organization

MEASA Region [Main]