Guest Experience Lead & VIP Service Champion

Domo Ventures W.L.L.; Manama; On-site; BHD 15,000 - 25,000; Full time

Job summary

A hospitality firm in Manama is seeking a passionate Guest Relation Manager to ensure exceptional guest experiences and foster a positive team environment. The ideal candidate will have a BSc in Hospitality and Hotel Administration, excellent communication skills, and a proactive approach to problem-solving. This role involves overseeing guest satisfaction, leading staff, and ensuring smooth operations. Interested candidates should apply via [e-mail].

Qualifications

• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.

Responsibilities

• Oversee all aspects of the guest journey to ensure satisfaction.
• Provide effective leadership and mentorship to staff.
• Solicit and analyze guest feedback for improvement.
• Ensure exceptional service for VIP guests.
• Manage daily operations smoothly and efficiently.
• Greet and welcome guests upon arrival.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving

Attention to detail

Teamwork and collaboration

Education

BSc in Hospitality and Hotel Administration

Job description

A hospitality firm in Manama is seeking a passionate Guest Relation Manager to ensure exceptional guest experiences and foster a positive team environment. The ideal candidate will have a BSc in Hospitality and Hotel Administration, excellent communication skills, and a proactive approach to problem-solving. This role involves overseeing guest satisfaction, leading staff, and ensuring smooth operations. Interested candidates should apply via [e-mail].