Guest Experience Associate - Waitstaff

Rotana; Manama; On-site; BHD 3,300 - 5,600; Full time

Job summary

Rotana in Manama is seeking a dynamic Waiter/Waitress to deliver warm, professional service and help create memorable dining experiences for guests. You will master menu knowledge, take accurate orders, and ensure timely delivery in a fast-paced hotel setting.

Fluency in English and a positive attitude are essential. The role emphasizes upselling, high standards of cleanliness, and close collaboration with the team to ensure guest satisfaction during every shift.

Qualifications

• Diploma in Hospitality Management or vocational F&B training.
• Experience as Waiter/Waitress in high-volume settings.
• Good command of English and guest-service skills.

Responsibilities

• Welcome, greet, and seat guests in a warm, professional manner.
• Provide efficient food and beverage service according to standards.
• Develop knowledge of menus to explain dishes and recommend items.
• Take guest orders accurately and ensure timely service.
• Monitor quality, presentation, and delivery of meals and drinks.
• Build guest relationships and address requests or concerns promptly.
• Use suggestive selling to enhance guest experience and revenue.
• Maintain high cleanliness, hygiene, and organization in outlets.
• Ensure service equipment and utensils are ready for use.
• Complete mise en place and service preparations before, during, and after.
• Minimize wastage and breakage; use resources responsibly.
• Collaborate with colleagues and other departments for smooth service.
• Contribute to a welcoming atmosphere and create Treasured Time for guests.

Skills

Customer focus

Adaptability

Teamwork

Communication skills

Education

Diploma in Hospitality Management

F&B vocational training

Job description

Rotana in Manama is seeking a dynamic Waiter/Waitress to deliver warm, professional service and help create memorable dining experiences for guests. You will master menu knowledge, take accurate orders, and ensure timely delivery in a fast-paced hotel setting.

Fluency in English and a positive attitude are essential. The role emphasizes upselling, high standards of cleanliness, and close collaboration with the team to ensure guest satisfaction during every shift.