Global Customer Service Delivery Lead

Keeta; Manama; On-site; BHD 26,000 - 34,000; Full time

Job summary

A dynamic food delivery company in Bahrain seeks an experienced Global Talent Acquisition Partner to oversee customer service operations. You will lead teams, manage client relationships, and implement service delivery enhancements. The ideal candidate has over 5 years of experience in customer service management and a strong background in leadership. This role offers opportunities for rapid professional growth and impact within the food delivery industry.

Benefits

Fast-growing company

Opportunities for professional growth

Innovative technology solutions

Qualifications

• 5+ years of experience in customer service management, preferably in multi-channel environments.
• Expertise in managing both in-house and outsourced teams.
• Strong leadership, problem-solving, and decision-making capabilities.

Responsibilities

• Oversee service delivery for BPO and in-house teams.
• Manage client relationships to ensure service level agreements are met.
• Drive performance, quality, and efficiency across customer service channels.

Skills

Customer service management

Leadership

Problem-solving

Data analysis

Tools

CRM systems

Performance reporting tools

Job description

A dynamic food delivery company in Bahrain seeks an experienced Global Talent Acquisition Partner to oversee customer service operations. You will lead teams, manage client relationships, and implement service delivery enhancements. The ideal candidate has over 5 years of experience in customer service management and a strong background in leadership. This role offers opportunities for rapid professional growth and impact within the food delivery industry.