Front Desk Team Leader

AccorHotels Middle East; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

AccorHotels Middle East is seeking a Front Office Team Leader in Manama to oversee daily reception and guest services. You will supervise shifts, coordinate guest check-ins/outs, and ensure service standards align with brand expectations.

The role requires at least 2 years in a front office or reception role, preferably in luxury hospitality, with strong English skills and knowledge of Opera Cloud. Arabic is a plus and rotating shifts are expected.

Qualifications

• Minimum of 2 years in a front office or reception role, preferably within luxury hospitality.
• Proficiency in hotel property management systems like Opera Cloud.
• Strong spoken and written English; Arabic is a strong advantage.

Responsibilities

• Shift Supervision: Guide and support front office and reception agents during daily operations.
• Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests.
• Service Recovery: Handle guest inquiries, resolve complaints promptly, and escalate when needed to the Manager in charge.
• Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.
• System Management: Maintain accurate guest profiles and data in Property Management Systems.
• Team Training: Conduct shift briefings and provide ongoing coaching.

Skills

Front Office Leadership

Guest Service

English Proficiency

Arabic Language

Tools

Opera Cloud

Opera PMS

Job description

Job description

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

A Front Office Team Leader oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.

What is in it for you:

• Engage in conservationefforts and help preserve wildlife.
• Enjoy sustainable adventureswith exclusive rewards.
• Celebrate localityand heritage in a vibrant community.
• Advance your careerwith global development opportunities.
• Drive changethrough impactful social initiatives.
• Collaboratewith a passionate, innovative team.

Key Responsibilities:

• Shift Supervision: Guide and support front office and reception agents during daily operations.

• Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests.

• Service Recovery: Handle guest inquiries, resolve complaints promptly, and escape major issues to theManager in charge.

• Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.

• System Management: Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS).

• Team Training: Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.

Qualifications

• Experience: Minimum of 2 years in a front office or reception role, preferable within luxury hospitality.

• Technical Skills: Proficiency in hotel property management systems like Opera Cloud.

• Communication: Strong spoken and written English; additional languages (such as Arabic) are a strong advantage.

• Attributes: Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a joband brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, youcan continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

About Mantis Collection:Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian's vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked propertieslinks up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLES