Food & Beverage Associate

Wyndham Hotels & Resorts EMEA; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading hotel chain in Bahrain is seeking an F&B Associate responsible for delivering outstanding service to restaurant guests. You will handle food and drink orders, process payments, and maintain cleanliness in the dining area. Ideal candidates will have strong communication skills, a positive attitude, and adhere to hygiene regulations. This role offers an opportunity to work in a dynamic environment with a focus on excellent guest experiences.

Qualifications

• Ability to communicate effectively with guests and kitchen staff.
• Experience in fast-paced restaurant environments.
• Knowledge of health, safety, and hygiene regulations.

Responsibilities

• Greet and seat guests at the restaurant.
• Present menus and assist guests with food and drink orders.
• Process payments and handle cash or card transactions.

Skills

Exceptional service delivery

Teamwork

Flexibility

Reliability

Tools

POS system (Micros)

Job description

Summary

The F& B Associate is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.

Key Responsibilities

• Greet and seat guests as they enter the restaurant.
• Present menus, answer questions about menu items, and offer recommendations.
• Take accurate food and drink orders using a POS system (Micros).
• Communicates with the kitchen about the orders and being very clear about special wishes of guests.
• Ensure timely delivery of meals and drinks.
• Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
• Process payments, issue receipts, and handle cash or card transactions.
• Keep tables clean and ensure the dining area is tidy at all times.
• Follow all health & safety, food safety and hygiene regulations and hotel procedures.
• Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
• Support with opening and closure procedures.
• Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
• Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Any other reasonable duties assigned by hotel management.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

Key Competencies

• Exceptional service delivery
• Efficiency of service
• Complaint resolution
• Teamwork
• Flexibility
• Reliability
• Positive body language
• “Can do” attitude
• Excellent grooming standards

Background

• We hire for attitude and competencies, and train for skills!
• Language requirement: English, Arabic will be an added advantage