Executive Housekeeper

Hilton Worldwide, Inc.; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A global hospitality leader is seeking an Executive Housekeeper in Manama. This role involves overseeing housekeeping and laundry operations while ensuring exceptional guest experiences. Candidates should have management experience in the hotel sector and demonstrate strong leadership and customer service skills. The position offers a dynamic environment focused on teamwork and excellence.

Qualifications

• Experience in hotel/leisure/retail in management/supervisory capacity.
• Track record of managing a large team.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Oversee housekeeping and laundry operations.
• Evaluate guest satisfaction and set departmental targets.
• Inspect fixtures and maintain compliance to standards.

Skills

Housekeeping/laundry experience

Team management

Customer service

Budget management

IT proficiency

Interpersonal skills

Education

High school certificate or equivalent

Tools

Property Management Systems

Microsoft Office

Job description

Job Description - Executive Housekeeper (HOT0C3DG)

Job Description

Job Number

Executive Housekeeper (HOT0C3DG)

Work Locations

Conrad Bahrain Building 1378, Road 4625, Manama Sea front 346 Manama

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As an Executive Housekeeper, you will manage all housekeeping and laundry operations, evaluate guest satisfaction, and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Oversee laundry operations
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well‑managed schedules
• Set departmental targets and objectives, work schedules, budgets, policies, and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards, and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up‑to‑date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post‑meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train, and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!