Event Ticketing Manager

Supertech Innovation Labs; Manama; On-site; BHD 15,000 - 20,000; Full time

Job summary

A leading event ticketing company in Manama is seeking an Event Ticketing Operations Manager. You will drive ticketing operations, manage client relationships, and seek new sales opportunities. The ideal candidate has a degree in Business Administration, at least three years of experience in the events industry, and strong negotiation abilities. This position involves working under pressure and handling multiple projects to ensure high-quality event delivery.

Qualifications

• At least three years of experience in business development related to ticketing, events, or entertainment.
• Good network of suppliers and contractors.
• Knowledge of audiovisual and event production skills.

Responsibilities

• Support clients and event managers, ensuring requirements are met.
• Find and close new sales opportunities with clients.
• Manage and retain relationships with existing clients.

Skills

Communication skills

Negotiation abilities

Crisis management

Time management

Stakeholder management

Multitasking

Education

Degree in Business Administration, Marketing, Economics, or related fields

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom with over 2 billion in sales. webook.com is part of the Supertech Group, which also includes UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Job Overview

We're looking for a highly motivated Event Ticketing Operations Manager to deliver world-class event ticketing operations, build sales opportunities, and connect with new and existing clients. This is an excellent opportunity to find new ways to help us achieve our client acquisition and revenue goals.

Key Responsibilities:

• Support the client, event managers, in-house designers, and other third-party vendors leading up to the event, ensuring that both client and event requirements are met.
• Find new opportunities and close new sales with clients.
• Develop growth strategies and plans.
• Manage and retain relationships with existing clients.
• Increase the client base.
• Have an in-depth knowledge of business products and value propositions.
• Write business proposals.
• Negotiate with stakeholders.
• Identify and map business strengths and customer needs.
• Research business opportunities and viable income streams.
• Follow industry trends locally and internationally.
• Draft and review contracts.
• Report on successes and areas needing improvement.

Duties and Responsibilities:

• Apply for licenses and permits required from relevant authorities.
• Coordinate the setup and production of the event on-site, ensuring high-quality delivery.
• Work closely with team members to produce successful events.
• Handle multiple projects ranging from entry-level to large-scale events.
• Manage logistics and inventory of equipment, materials, and other items.

Highly qualified applicants may also assist in overall business growth, including:

• Leading and overseeing new logo partnerships, strategy, budget, planning, prospecting, contract negotiations, and implementation for the company's ticket solutions and B2B products.
• Identifying, analyzing, and evaluating marketing campaigns and business plans to demonstrate the company's competitive advantages and value in the market, with expertise in content, influencers, digital sales, data, and education in entertainment and technology.
• Building partnerships by collaborating with marketing, product, sales, customer service, finance, and legal teams to develop strategies and establish KPIs & OKRs for growth and revenue.
• Understanding digital media, social media, influencer marketing, and the competitive landscape to develop effective marketing campaigns.
• Creating strategic analyses using internal and external data to support sales and maximize partner revenues.

Requirements:

• A degree in Business Administration, Marketing, Economics, or related fields.
• At least three years of experience in business development related to ticketing, events, or entertainment.
• Strong communication and stakeholder management skills.
• Proven negotiation abilities.
• Good network of suppliers and contractors.
• Knowledge of audiovisual and event production skills.
• Ability to take initiative and make sound judgments.
• Effective crisis management and time management skills.
• Passion for events and detail-oriented communication.
• Ability to work under pressure, multitask, and meet deadlines.
• Calm, resourceful, independent, vigilant.
• Experience in business development strategy and target achievement.
• Conflict resolution skills and team motivation abilities.