Event Ticketing Manager

WEbook, Inc.; Manama; On-site; BHD 15,000 - 25,000; Full time

Job summary

A leading company in the event ticketing industry is seeking an Event Ticketing Operations Manager. The role involves delivering top-notch ticketing operations, building client relationships, and managing event logistics. Ideal candidates will have a background in business development and a passion for events, along with strong negotiation and communication skills.

Qualifications

• 3+ years in business development, especially in ticketing or events management.
• Strong communication and stakeholder management skills.
• Proven negotiation abilities and extensive network of suppliers.

Responsibilities

• Support clients and event managers to ensure requirements are met.
• Find new sales opportunities and close deals with clients.
• Manage logistics and inventory for events.

Skills

Communication

Negotiation

Crisis Management

Time Management

Stakeholder Management

Education

Degree in Business Administration, Marketing, Economics, or related fields

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom, surpassing over 2 billion in sales.

webook.com is part of the Supertech Group, which also includes UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Job Overview

We are looking for a highly motivated Event Ticketing Operations Manager to deliver world-class event ticketing operations, build sales opportunities, and form connections with new and existing clients. This is an excellent opportunity to explore new ways to help us achieve our client acquisition and revenue goals.

Key Responsibilities

• Support clients, event managers, in-house designers, and third-party vendors leading up to the event, ensuring that both client and event requirements are met.
• Find new opportunities and close new sales with clients.
• Develop growth strategies and plans.
• Manage and retain relationships with existing clients.
• Increase the client base.
• Have an in-depth knowledge of business products and value propositions.
• Write business proposals.
• Negotiate with stakeholders.
• Identify and map business strengths and customer needs.
• Research business opportunities and viable income streams.
• Follow industry trends locally and internationally.
• Draft and review contracts.
• Report on successes and areas needing improvement.

Duties and Responsibilities

• Apply for licenses and permits required from relevant authorities.
• Coordinate the setup and production of the event on-site, ensuring high-quality delivery.
• Work closely with team members to produce successful events.
• Handle multiple projects from entry-level to large-scale events.
• Manage logistics and inventory of equipment, materials, and other items.

Highly qualified applicants will also be able to assist in overall business growth:

• Lead activation and growth initiatives, oversee new logo partnerships, strategize, plan, prospect, negotiate, and implement B2B products and ticket solutions.
• Identify, analyze, and evaluate marketing campaigns and business plans to demonstrate competitive advantage and market value, including content, influencers, digital sales, forecasts, data processing, and education in entertainment and technology.
• Build partnerships by collaborating with marketing, product, account, customer service, finance, and legal teams to develop strategies and establish KPIs & OKRs for growth and revenue.
• Utilize marketplace knowledge of digital media, social media, influencer marketing, and industry trends to develop effective marketing campaigns and media plans.
• Create strategic analyses using internal and external data, provide pre- and post-sales support to executives, and maximize partner revenues.

Minimum Qualifications

• A degree in Business Administration, Marketing, Economics, or related fields.
• Three or more years of experience in business development, especially in ticketing, events management, or entertainment.
• Strong communication and stakeholder management skills.
• Proven negotiation abilities.
• Extensive network of suppliers and contractors.
• Excellent audiovisual knowledge and hands-on skills.
• Ability to take initiative and make sound judgments.
• Effective crisis and time management skills.
• A passion for events and attention to detail.
• Ability to work under pressure, multitask, and meet deadlines.
• Calm, resourceful, independent, vigilant.
• Experience in developing and implementing business strategies.
• Conflict resolution skills.
• Self-motivated with team leadership abilities.
• Experience in exceeding targets.