Customer Service Specialist — First-Call Resolution

ila Bank; Bahrain; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading bank in Bahrain is seeking enthusiastic contact centre agents to deliver exceptional customer service and satisfaction. You will handle customer queries through various channels while striving for first-call resolutions. Candidates should have at least 2 years of experience in customer service and proficiency in Microsoft Office. Ideal candidates will have a banking background. This is a great opportunity to join a dynamic team committed to excellence.

Qualifications

• Minimum of 2 years in contact centre/customer service advisor roles.
• Proficient in Microsoft Office and customer service software.
• Experience in a banking environment is ideal.

Responsibilities

• Deliver exceptional customer experience and satisfaction.
• Respond to customer inquiries and complaints professionally.
• Manage both inbound and outbound customer communications across various platforms.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Teamwork

Education

BS in Banking/Finance or equivalent

Tools

Microsoft Office

Customer service software

Job description

A leading bank in Bahrain is seeking enthusiastic contact centre agents to deliver exceptional customer service and satisfaction. You will handle customer queries through various channels while striving for first-call resolutions. Candidates should have at least 2 years of experience in customer service and proficiency in Microsoft Office. Ideal candidates will have a banking background. This is a great opportunity to join a dynamic team committed to excellence.