Customer Service Representative

Braxtone Group; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading call center service provider in Bahrain seeks a Call Centre Agent to manage incoming and outgoing calls, sales, and customer service. Candidates should have strong communication skills, be self-motivated, and possess a high school certification or diploma. The role requires excellent rapport-building skills with customers, and familiarity with Microsoft Office products is essential. This position includes targets with potential commission based on performance.

Benefits

Commission or incentives

Qualifications

• Minimum of high school certification required.
• Diploma and some form of work experience preferred.
• Ability to maintain good rapport on the phone.

Responsibilities

• Answer all calls within 2 rings.
• Sell, up-sell and cross-sell products and services.
• Ensure accuracy of data records.

Skills

Strong communication skills

Good selling skills

Strong English language

Teamwork ethos

Education

High school certification

Diploma

Tools

Microsoft Office Products

Job description

Overview

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

Responsibilities

• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records

Qualifications

• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products

Compensation and Targets

• Targets
• Commission or incentives

Notes

• Commission is only payable if all KPI targets are achieved.

Working Conditions

Normal Working Hours: 40 hours a week

Working Timing is rotating shift. Work may require occasional weekend and/or evening work