Customer Service Delivery Manager

Keeta; Manama; On-site; BHD 26,000 - 34,000; Full time

Job summary

A dynamic food delivery company in Bahrain seeks an experienced Global Talent Acquisition Partner to oversee customer service operations. You will lead teams, manage client relationships, and implement service delivery enhancements. The ideal candidate has over 5 years of experience in customer service management and a strong background in leadership. This role offers opportunities for rapid professional growth and impact within the food delivery industry.

Benefits

Fast-growing company

Opportunities for professional growth

Innovative technology solutions

Qualifications

• 5+ years of experience in customer service management, preferably in multi-channel environments.
• Expertise in managing both in-house and outsourced teams.
• Strong leadership, problem-solving, and decision-making capabilities.

Responsibilities

• Oversee service delivery for BPO and in-house teams.
• Manage client relationships to ensure service level agreements are met.
• Drive performance, quality, and efficiency across customer service channels.

Skills

Customer service management

Leadership

Problem-solving

Data analysis

Tools

CRM systems

Performance reporting tools

Job description

Global Talent Acquisition Partner| Diversity Hiring Expert | Digital Talent Attraction | Leadership Hiring| Headhunting Specialist & Emiratization…

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

💡 If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!