COMPUTER TECHNICIAN

Nexcel Computer Solutions; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to enhance user experience through effective troubleshooting and support. In this role, you will study user requirements, prepare systems with the latest technology, and provide training to ensure seamless operations. Your expertise will be crucial in recommending solutions and improving work processes, all while working in a modern environment that values innovation. If you are passionate about technology and thrive in a supportive role, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of experience in computer technical support.
• A+ and MOUS certifications required; Network+ and MCDST preferred.

Responsibilities

• Troubleshoot and resolve hardware and software issues.
• Prepare computers with the latest OS and drivers.
• Provide user training and temporary devices as needed.

Skills

Good communication skills

Fluent in English

Preferably fluent in Arabic

Education

National Diploma in Computer Science

Computer Engineering or above degree

Certification in A+

Certification in MOUS

Network+ certification

MCDST certification

Job description

Job Description

Study users' hardware and software requirements and provide technical support.

Roles & Responsibilities

1. Support the user by troubleshooting and resolving hardware and software issues.
2. Study the user technical requirements for hardware and software.
3. Prepare computers with the latest OS, drivers, and necessary hardware settings.
4. Test and evaluate new functionality for hardware and software and recommend the most appropriate solutions for the organization's work environment.
5. Work in a modern way and according to the latest technology, providing suggestions to develop and improve work processes.
6. Provide training when necessary.
7. Provide temporary, backup, and alternative devices for users.
8. Copy user data by following approved processes.
9. Follow up with specialists and companies for maintenance, providing or replacing devices as needed.
10. Perform other duties and related tasks as may be required from time to time.

Education

National Diploma in Computer Science or Computer Engineering or above degree.

Certification in A+ and MOUS is required, and Network+ and MCDST are preferable.

Experience

Minimum 3 years of progressive experience in computer technical support.

Required Skills

1. Good communication skills.
2. Must be fluent in English (speaking, reading, and writing) and preferably Arabic.