Branch Supervisor

SIHAMCO; Manama; On-site; BHD 30,000 - 40,000; Full time

Job summary

A leading pet entertainment company in Bahrain is seeking a Branch Supervisor to oversee daily operations at LucaLand. This role requires excellent customer service and leadership skills to ensure a fun and safe experience for both guests and their pets. The ideal candidate has 2-4 years of retail experience, preferably in a pet-related environment, and is passionate about dogs. Competitive salary, housing allowance, and a pet-friendly work atmosphere are part of the offer.

Benefits

Competitive salary packages

Housing allowance

Medical insurance coverage

Staff discounts

Pet-friendly work environment

Qualifications

• 2-4 years experience in a retail environment, preferably with pets.
• Fluent in English and Arabic, both spoken and written.
• Knowledge of pet safety and dog behavior.

Responsibilities

• Supervise daily operations and customer service.
• Lead, train, and motivate team members.
• Handle guest inquiries and feedback professionally.

Skills

Leadership skills

Communication skills

People management

Customer-first attitude

Education

Relevant diploma in management

Tools

POS systems

Inventory management tools

Microsoft Office

Job description

LucaLand is Saudi Arabia's first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring. First launched in 2021 at Boulevard Riyadh City during Riyadh Season, LucaLand quickly became a fan‑favorite, evolving into a permanent location. Since then, we've expanded our footprint through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA, and other national entertainment leaders.

Join the LucaLand Family: Whether you're a pet parent, an animal lover, or a passionate professional — LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we’re building something extraordinary — one paw at a time.

Job Summary

The Branch Supervisor at Luca Land (Red Sea Mall) is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.

Key Responsibilities

• Supervise and manage the day‑to‑day operations of Luca Land at Red Sea Mall
• Ensure high standards of hygiene, safety, and guest experience in all areas
• Lead, train, and motivate team members to deliver exceptional service
• Handle guest inquiries, complaints, and feedback with professionalism and care
• Oversee cash handling, inventory control, and daily reporting
• Coordinate with the operations and marketing teams for promotions and events
• Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land’s policies
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets
• Monitor employee performance and schedule shifts efficiently
• Ensure compliance with company policies, health, and safety regulations

Requirements

Education & Experience

• 2-4 years experience in a retail environment (eg. pet‑store, veterinarian practice etc)
• Relevant diploma in management
• Knowledge of pet safety, dog behavior, or dog park operations.
• Familiarity with POS systems, inventory management tools, or operations software
• Passionate about pets, especially dogs
• Energetic, proactive, and hands‑on
• Responsible and dependable
• Team player with a service‑oriented mindset

Skills & Competencies

• Strong leadership, communication, and people management skills.
• Fluent in English and Arabic (spoken and written).
• Excellent organizational and problem‑solving abilities with a customer‑first attitude.
• Able to multitask, prioritize, and remain calm in fast‑paced environments.
• Skilled in managing schedules, budgets, inventory, and vendor relations.
• Passionate about guest satisfaction and enhancing the overall pet and family experience.
• Basic knowledge of Microsoft Office or Google Workspace

Benefits

• Competitive salary packages
• Housing allowance and transportation support
• Medical insurance coverage
• Staff discounts on services and products
• Fun, inclusive, and pet‑friendly work environment
• Unique experience working with dogs and themed entertainment concepts
• Career development and internal growth opportunities
• Be part of Saudi Arabia's first and most successful dog entertainment brand

Join LucaLand and be part of a joyful, compassionate, and creative journey — one paw at a time. 🐾