Assistant Store Manager

Beside Group; Manama; On-site; BHD 20,000 - 30,000; Full time

Job summary

A retail company in Manama is seeking an enthusiastic individual to support the Store Manager in achieving store targets and maintaining high levels of customer service. The role involves aiding in operational management, conducting staff training, and contributing to performance appraisals. Ideal candidates should have experience in retail management and strong interpersonal skills.

Qualifications

• Experience in retail management or similar position.
• Strong customer service skills.
• Ability to work in a team and support management operations.

Responsibilities

• Support the Store Manager in achieving store and KPI targets.
• Assist in managing operational and administrative tasks.
• Provide exemplary customer service.
• Conduct training needs assessments for staff.
• Identify strengths and weaknesses in staff performance.

Job description

Targets & Profitability

Support the Store Manager in achieving store and KPI targets in order to meet the overall organizational objectives.

Support the Store Manager in maintaining high levels of profitability through control of discounts, general expenses, stock-loss, sell-through in order to meet profitability targets.

Operations & Administration

Support the Store Manager in managing the operational side of the store as well as managing administrative areas such as staff scheduling, coordination with suppliers, contractors etc in order to ensure the smooth running of the store.

Customer Service & Relationship Management

Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships.

Training

Support the Store Manager in conducting technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements etc.

Development & Appraisals

Identify areas of strengths and weaknesses in the store staff, and propose areas of improvement in order to support the Store Manager in managing the Performance Appraisal process.

Information Management

Ensuring that all relevant information is provided and all risks highlighted, in a timely manner, in order to make certain that the Store Manager takes well informed decisions.

Competitor and Product Knowledge

Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues, availability in order to provide excellent customer service.

Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales.