Assistant Guest Relations Manager - Front Office - Jumeirah Gulf of Bahrain

Jumeirah; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

A leading luxury hotel brand in Bahrain is seeking an Assistant Guest Relations Manager. You will be responsible for ensuring a welcoming atmosphere, managing customer inquiries, and optimizing the booking system. The ideal candidate has a Bachelor's degree in Hospitality and 3-5 years of luxury hotel experience. Join us to foster a supportive workplace and grow your career with comprehensive benefits.

Benefits

Supportive work environment

Access to Learning & Development programmes

Colleague discounts on food, beverage, and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave entitlement

Performance-based incentives

Competitive tax-free salary

Qualifications

• 3-5 years of experience in a luxury hotel.
• Intermediate to advanced software competencies in Microsoft Office.

Responsibilities

• Present a professional and welcoming demeanor to customers.
• Manage customer complaints and feedback.
• Optimize reservations and manage the booking system.
• Handle function bookings and liaise with FOH and BOH teams.

Skills

Leadership and team management skills

Software competencies - Microsoft Office

Education

Bachelor’s Degree in Hospitality or any relevant field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf Of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About The Job

An exciting opportunity has arisen for an Assistant Guest Relations Manager to join Jumeirah Gulf of Bahrain

The Main Duties And Responsibilities Of This Role Include

• Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
• Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
• Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant.
• Have comprehensive knowledge of all products, confidently describe them to customers, and take orders accurately by asking relevant questions.
• Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well-planned events.
• Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s Degree in Hospitality or any other relevant field.
• 3-5 years of experience in a luxury Hotel.
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in Bahraini Dinars (BHD)

Primary Location

Bahrain

Job

Front Office

Organization

MEASA Region [Main]