Application Support Specialist

LeadingEdge HR Solutions; Manama; On-site; BHD 15,000 - 20,000; Full time

Job summary

A recruitment firm in Bahrain is seeking an experienced Application Support Specialist. The successful candidate will monitor and troubleshoot applications, manage patch deployments, and provide expert support for the T24 Core Banking System. Candidates should have a Bachelor's degree in Computer Science and 3-5 years of experience in an IT operations role. Proficiency in Kubernetes and MS SQL Server is required for this on-site role.

Qualifications

• 3-5 years of experience in an application support role.
• Proven expertise in T24 Core Banking System support.
• Comfortable working independently in a dynamic environment.

Responsibilities

• Monitor application performance and resolve issues.
• Manage patch deployments for core banking applications.
• Administer secure remote server access systems.

Skills

Application maintenance

Troubleshooting

Patch management

Database maintenance

Kubernetes

T24 Core Banking System

Education

Bachelor's degree in Computer Science

Tools

ELK Stack

Splunk

MS SQL Server

Flutter

Oracle Integration Cloud

Job description

Overview

Job Title: Application Support Specialist
Location: Bahrain (on-site)

Our client is seeking a highly skilled and experienced Application Support Specialist to join our client27s team onsite in Bahrain. The ideal candidate will have a strong background in application maintenance, troubleshooting, and deployment, with specific expertise in our core technologies.

Responsibilities

• Application Monitoring & Troubleshooting: Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
• Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
• Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
• Patch Management and Deployment: Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
• Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
• Core Banking System Support: Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues. Understand core banking processes and data flows to better support business users.
• Infrastructure & Deployment: Manage and support application deployments utilizing Kubernetes containers and orchestration. Maintain and optimize application databases running on MS SQL Server.
• Support applications built with the Flutter framework.
• Integration and Cloud Support: Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
• Security & Access Management: Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists). Ensure all support activities adhere to established security and compliance standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in an application support or IT operations role, with proven experience in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).
• Technical Skills (Must-Have):
• Proven experience supporting and troubleshooting the T24 Core Banking System.
• Solid understanding and practical experience with Kubernetes for containerized application deployment and management.
• Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
• Experience with application development and/or support using the Flutter framework.
• Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.
• Soft Skills: Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data. Strong verbal and written communication skills in English. Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
• Experience in the financial services or banking sector in the GCC region.
• Proficiency in Arabic is a plus.