Apple Service Technician

Sharaf DG; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A tech service company in Manama is looking for a technician to repair Apple products. The ideal candidate has 3-4 years of relevant experience and the required diplomas and certifications. Responsibilities include meeting productivity targets and addressing customer inquiries in the service center.

Qualifications

• 3-4 years of experience managing repairs of all Apple products.
• Diploma/ITI in Electronics required.
• ACIT and ACMT certifications from Apple preferred.

Responsibilities

• Responsible for repairing In Warranty and Out Warranty Laptops.
• Achieve daily productivity targets.
• Handle customers with technical queries.

Job description

Job Summary & Purpose:

Responsible for repairs of iPhones, Macbook , iMac, Watch and other Apple accessories

Key Performance Areas (KPAs) & Principal Accountabilities:

1. Responsible for repairing In Warranty and Out Warranty Laptops.
2. Should achieve the daily productivity targets
3. Should deliver as per KPI of Apple requirement
4. Should handle customers who walk into the service centers with technical queries.
5. Update brand systems daily.
6. Maintain NPS of service center with good quality work and customer interaction.

Qualitative Requirements:

Experience (Yrs& Field) 3-4 years’ experience managing repairs of all Apple products

Educational Qualification Diploma/ ITI in Electronics

Professional Certifications ACIT and ACMT certifications from Apple

Skills & Abilities :

• Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
• Customer focus: Keeps the customer all the time while making decisions.
• Desire to learn: Seeks to acquire new knowledge to improve and develop
• Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
• Reliability: Completes tasks and achieves results with minimum oversight