Vessel Agency Operator - 24/7 Port Support

Inchcape-Shipping-Service; Antwerpen; Sur place; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Career growth opportunities

Supportive teammates

Value Award celebration events

Résumé du poste

Inchcape Shipping Services in Antwerp, Belgium, is seeking an Agency Operator to join a 24/7 rostered on-call team. You will coordinate port agency and husbandry activities, liaise with vessels and authorities, and ensure smooth port calls while managing documentation and service arrangements.

The role requires knowledge of port operations, experience with CRM systems, strong communication, and the ability to work to SLAs.

Qualifications

• Good knowledge of Port Operations and Port Agency.
• Experience of working with an operating or customer relationship management system.
• Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA’s.
• Competent user of the Microsoft Office suite including Outlook, Excel and Word.
• Strong communicator both written and verbal.
• Ability to prioritize work and perform under pressure and adhere to strict timelines.
• Able to effectively manage work and work unsupervised.
• Good command of the Dutch and English language in word and writing.

Responsabilités

• Coordinate port agency and husbandry appointments from nomination through to successful completion of the port call.
• Liaise with vessels, port authorities, terminals, suppliers and other stakeholders to ensure efficient vessel arrivals, berthing, operations and departures.
• Manage pre-arrival documentation, port formalities, customs clearances and relevant cargo documentation.
• Arrange essential port services, including pilotage, towage, lines, surveys and inspections.
• Coordinate vessel husbandry requirements, including crew changes, visitors, spares, provisions, bunkers, fresh water, Cash to Master and waste disposal.
• Board vessels as required to support Masters, complete local formalities and manage arrival/departure documentation and information.
• Provide Principals and stakeholders with timely updates on vessel movements, berthing prospects, cargo operations and port-call progress.
• Prepare PDAs, manage pre-funding requirements, maintain accurate appointment costs and support post-call financial processes.
• Maintain accurate information within internal and Principal-specific systems, ensuring compliance with SOPs, KPIs, SLAs and customer instructions.
• Deliver a high standard of customer service, proactively resolving and escalating operational or supplier issues where necessary.
• Build effective relationships with ports, terminals, clients and approved vendors, supporting supplier performance and rate negotiations.
• Identify opportunities to improve operational efficiency, reduce costs, enhance service delivery and support potential new business.

Connaissances

Port Operations knowledge

Port Agency knowledge

CRM system experience

Process adherence to SLAs

Microsoft Office (Outlook, Excel, Word

Strong communication

Prioritization under pressure

Independent work capability

Dutch and English proficiency

Outils

CRM system

Microsoft Office

Description du poste

Inchcape Shipping Services in Antwerp, Belgium, is seeking an Agency Operator to join a 24/7 rostered on-call team. You will coordinate port agency and husbandry activities, liaise with vessels and authorities, and ensure smooth port calls while managing documentation and service arrangements.

The role requires knowledge of port operations, experience with CRM systems, strong communication, and the ability to work to SLAs.