Truck Service Advisor: Customer-Focused, Growth Path

Kriete Truck Centers; On; Sur place; EUR 40 000 - 49 000; Plein temps

Avantages offerts par ce poste

Starting salary

Bonus program

401(k) match

Health insurance

Paid time off

10 paid holidays

Referral program

Tuition reimbursement

Performance incentives

Safety equipment reimbursement

Job training

Career advancement

Life & STD insurance

Optional LTD

Résumé du poste

Kriete Truck Centers is seeking a Service Advisor to manage service counter operations and repair orders from intake to completion. You will communicate with customers, coordinate with technicians, and ensure accurate estimates and approvals while maintaining safety and quality standards.

The role emphasizes strong communication, customer service, and a proactive approach to warranty and recalls, with opportunities for advancement within a family-owned, growth-focused dealership group.

Qualifications

• Customer service experience is required; Service Advisor experience is preferred.
• Warranty processing experience is preferred.
• Excellent customer service and strong written/verbal communication skills are essential.
• Knowledge of CMV nomenclature and rudimentary mechanics is a plus.
• Must have a valid driver's license and a clean driving record; CDL is a plus.

Responsabilités

• Greet and communicate with customers to determine their needs. Gather data and accurately enter this information into our dealer management system to ensure clear communication of the issue and customer needs to our qualified technicians.
• Maintain a customer-focused and friendly attitude in a fast-paced environment.
• Accurately relay the initial diagnoses to customers, provide competitive estimates, and secure approvals.
• Consistently communicate repair status updates to customers.
• Communicate with internal staff including the service manager and other service advisors to effectively coordinate incoming jobs.
• Build strong and long-lasting relationships with Kriete customers, both local and over-the-road drivers from around the world, acting as a liaison between our Service Department and our customer.
• Closely monitor customer recall and warranty information, provide supporting documents to determine warranty coverage, and process warranty repairs.
• Invoice and close out repair orders as needed while ensuring accuracy and time/price alignment with our estimate(s).
• Routinely review open repair orders with the Service Manager.
• Engage in a team environment and participate in all Service Department meetings.
• Actively participate in developmental and assigned training paths.

Connaissances

Customer service

Communication

Warranty processing

Driver's license

CMV nomenclature knowledge

Description du poste

Kriete Truck Centers is seeking a Service Advisor to manage service counter operations and repair orders from intake to completion. You will communicate with customers, coordinate with technicians, and ensure accurate estimates and approvals while maintaining safety and quality standards.

The role emphasizes strong communication, customer service, and a proactive approach to warranty and recalls, with opportunities for advancement within a family-owned, growth-focused dealership group.