Trilingual Planning Specialist F/M/X

Amaris Consulting; Diegem; Hybride; EUR 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Health insurance

Remote work

Meal vouchers

Time savings account

Referral bonus

Résumé du poste

Amaris Consulting is seeking a Central Planning Specialist to coordinate field activities and optimize resource planning in Belgium. You will act as the main contact between customers, field engineers and internal teams to ensure high service quality and timely interventions.

You will manage resource allocation for preventive maintenance, repairs, deployments and on-call duties, while maintaining CRM data and promoting digital support channels for customers. Fluency in FR, NL and EN is mandatory.

Qualifications

• Fluent in French, Dutch and English (spoken and written).
• Strong customer-facing attitude with empathy and professionalism.
• Problem-solving mindset with the ability to prioritize.
• Negotiation and influencing skills to adjust planning.
• Comfortable with Windows and Google Suite; SAP knowledge is a plus.
• Organized and able to manage multiple requests simultaneously.
• Strong communication skills and team spirit.

Responsabilités

• Plan and allocate resources to cover all activities: preventive maintenance, dispatch repairs, modifications, meetings, trainings, holidays, sick leaves and on-call duties.
• Participate in a rotation scheme to alternate between dispatch management and service activities planning.
• Manage LocalSupport mailbox and coordinate interventions with Field Resources.
• Use Knowledge Matrix to assign the most qualified FSE considering availability and SLA.
• Create and update Cases and Work Orders in the CRM with RCSC coordination.
• Ensure troubleshooting information is transferred to Field resources and prepared for activities.
• Maintain CRM and contact database and promote digital communication with customers.
• Act as key contact for customers and internal teams to ensure satisfaction.

Connaissances

Multilingual FR/NL/EN

Customer facing

Problem solving

Decision making

Negotiation

Windows

Google Suite

SAP

Organized

Communication

Outils

SAP

Description du poste

Job Description

Join our Life Sciences team as a Central Planning Specialist: you are at the heart of our service operations. You coordinate field activities, optimize resource planning and ensure smooth communication between customers, field engineers and internal teams. Your mission is to guarantee efficient service delivery and a high level of customer satisfaction.

Your Missions

• Plan and allocate resources to cover all activities: preventive maintenance, dispatch repairs, mandatory modifications, meetings, trainings, holidays, sick leaves and on-call duties.


• Participate in a rotation scheme with your colleague to alternate between dispatch management and service activities planning, ensuring continuity of operations.


• Manage the generic LocalSupport mailbox and coordinate interventions with Field Resources (FSE/IT/FAS).


• Use the Knowledge Matrix to assign the most qualified FSE, considering availability, urgency, SLA response time and type of intervention.


• Create and update Cases and Work Orders in the CRM system, ensuring accurate and timely information in coordination with the RCSC.


• Ensure troubleshooting information is properly transferred to Field resources and that they are well informed and prepared for their activities.


• Maintain and update the CRM and contact database, and promote digital communication channels (online support) with customers to confirm interventions.


• Act as a key point of contact for customers and internal teams, ensuring clear, proactive communication and contributing to high customer satisfaction.

Your Profile

• You are fluent in French, Dutch and English (spoken and written) – all three are mandatory for this role.


• Strong customer-facing attitude, able to manage requests with empathy and professionalism.


• Problem-solving mindset, able to prioritize and make decisions under time constraints.


• Good negotiation and influencing skills to adjust planning and manage expectations.


• Comfortable with Windows environment and Google Suite; knowledge of SAP is a strong plus.


• Organized, rigorous and able to manage multiple requests simultaneously.


• Strong communication skills and team spirit.

What We Offer

Joining Amaris isn’t about joining a company where you simply wait patiently for a vacancy to arise. It’s about becoming part of an environment where your performance directly drives your career progression.

In practical terms, here’s what this means for you on a daily basis:

Projects worth your time

18+ months on average, with major accounts (Orange, Sanofi, SNCF, CMA-CGM…) and the support of our internal Centers of Excellence. You get the depth, not just the breadth.

Real management support

1 manager for up to 18 consultants, structured project check-ins, and a direct line to HR every month through Express Yourself. Our teams average 3.3 years of tenure — proof that we build something that lasts.

A career that actually moves

70% of our managers started at entry level. Average age: 36. Here, trust comes before experience and merit drives progression — not seniority. Functional (4 areas of expertise) and geographic (60+ countries) mobility are actively encouraged.

Innovation, in practice

291 AI agents built in-house, 250+ training modules, Microsoft certifications fully funded. At Mantu, AI stands for Artificial Intelligence — and Augmented Impact.

CSR with real targets

SBTi carbon reduction roadmap, 32% women in management (target: 34.3% by 2029), social engagement through We Care Together.

Health insurance, remote work, meal vouchers, time savings account, referral bonus… Find the full benefits breakdown at our dedicated page.

Mantu is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

Recruitment Process

Below is what our recruitment process looks like:

Brief Call

Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews

The average number of interviews is 3 - the number may vary depending on the level of seniority required for the position. During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study

Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!