Technical Customer Success

Aikido Security; Gent; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A cybersecurity platform company in Gent is seeking a Technical Customer Success professional to bridge the gap between customers and their platform. You'll drive product adoption, ensure customer value, and tackle challenges that arise. The ideal candidate has experience in technical support and is tech-savvy with strong communication skills. This is an opportunity to join a fast-growing team that values flexibility and inclusion.

Prestations

High-impact position

Growth responsibilities

Open and informal atmosphere

Flexible working hours

Qualifications

• Medior profile with prior experience in technical support or technical account management.
• Fluent in English.
• Comfortable managing multiple priorities.

Responsabilités

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Deliver training sessions to customer teams.

Connaissances

Technical support experience

Strong communication skills

Tech-savviness

Ability to debug workflows

Proactive mindset

Description du poste

We’re taking on the crusty global cyber market, the "no-BS" security platform for devs.

In the past, only large enterprises needed to worry about security. Today, cybersecurity has become the top concern of all CEOs, from startups to enterprises.

This means more work for developers, who need to become security experts and ensure their platforms are secure. But it’s hard. The market is riddled with overcomplicated, expensive tools that aren’t fit for developers. So, we founded Aikido.

We are the no-bullsh*t security platform that developers actually like to use. One central platform that shows devs what matters and how to fix it, so they can get back to building.

Why work with us? Founded in 2022 by third-time serial founders, with $25M funding in the bank, we're dead set on getting security done for devs. This is a chance to join an all-star team early, take ownership, and push boundaries.

As a Technical Customer Success, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Qualifications

• Medior profile with prior experience in technical support, technical account management, or a similar role.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" mindset.
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

What you can expect

• High-impact position in a fast-growing company
• Fast growth of responsibility
• A company that sticks to its values in an open and informal atmosphere
• Flexibility in working hours

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability. We are an equal opportunities employer.