Sr Agent Architect (Germany)

parloa; Belgique; À distance; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Parloa in Belgium is seeking a Sr Agent Architect to design end-to-end architectures for enterprise AI Agent deployments and integrate Parloa's platform with CRM, ERP, and ticketing systems. You will shape the conversational layer with prompt engineering and ensure reliable, scalable AI solutions for global clients.

You'll collaborate with Forward Deployed Engineers, validate architecture through testing, and translate complex customer requirements into robust agent behavior, including prompt

Qualifications

• 3+ years in enterprise customer-facing roles in solution or systems architecture.
• Experience with complex SaaS implementations across CRMs/ERPs and ticketing platforms.
• Ability to design integrations across enterprise systems and data sources.
• Strong communication and project management skills.

Responsabilités

• Design end-to-end AI Agent deployment architectures connecting Parloa's platform to enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
• Build and configure integrations using APIs and integration platforms, applying systems thinking to multi-system data flows.
• Collaborate with Forward Deployed Engineers on complex integration scenarios beyond standard capabilities.
• Apply structured testing to validate architecture, integration reliability, and AI agent performance in real-world conditions.
• Translate complex customer workflows into structured conversational components that LLMs can execute reliably.
• Fine-tune conversational flows and voice output (SSML, Lexicons, Regex) to align with brand standards.
• Document best practices, how-to guides, and product capabilities for internal and external audiences.

Connaissances

Solution architecture

Systems architecture

Enterprise integration

REST API design

Prompt engineering

Stakeholder management

Outils

Postman

OAuth

JWT

JSON/XML data structures

API testing

Description du poste

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role. Conversational design skills are valued and can be developed on the job.

Areas of ownership

• Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
• Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
• Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions.
• Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer.
• Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners.
• Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior.
• Translate complex customer workflows into structured conversational components that LLMs can execute reliably.
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
• Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
• Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
• Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
• Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
• Analytical and critical thinker with expertise in risk assessment and problem-solving.
• Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
• Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance.
• Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience i