SLA & Service Delivery Manager

Wlgroup; Eigenbrakel; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international intergovernmental organization in Belgium is seeking a Service Level Manager to oversee the design and implementation of Service Level Agreements (SLAs). This role entails managing customer relationships, ensuring high-quality service delivery, and driving continuous improvements. Candidates should possess strong ITIL knowledge and experience in SLA negotiations, combined with excellent communication skills. The position offers a great opportunity for growth and engagement in a dynamic environment.

Qualifications

• Minimum Bachelor's degree and 3 years post related experience or 10 years extensive experience.
• Sound knowledge of ITIL processes with proven experience.
• Experience in SLA negotiations and customer relationship management.

Responsabilités

• Oversee the design and implementation of SLAs.
• Primary contact for customers regarding SLAs.
• Supports Continuous Service Improvement actions.

Connaissances

Knowledge of ITIL processes

IT Service Management

SLA negotiation experience

Excellent communication skills

Experience in managing multidisciplinary teams

Formation

Bachelor's degree in a related discipline

Outils

BI tools

ITSM tools

Description du poste

A leading international intergovernmental organization in Belgium is seeking a Service Level Manager to oversee the design and implementation of Service Level Agreements (SLAs). This role entails managing customer relationships, ensuring high-quality service delivery, and driving continuous improvements. Candidates should possess strong ITIL knowledge and experience in SLA negotiations, combined with excellent communication skills. The position offers a great opportunity for growth and engagement in a dynamic environment.