SharePoint & M365 Adoption Lead

emagine; Brussel Hoofdstad; On-site; EUR 60,000 - 90,000; Full time

Job summary

emagine is seeking an experienced SharePoint and Microsoft 365 expert to support a global Workplace platform. You’ll partner with L2/L3 teams to keep collaboration running smoothly across a large international organization.

You will provide hands-on SharePoint user support, translate business needs into technical specs, and resolve how-to tickets in English. The role includes on-site discovery sessions and driving adoption across thousands of users.

Qualifications

• Expert-level knowledge of Microsoft SharePoint and Microsoft 365, with practical deployment experience.
• Strong command of English for effective ticket resolution and user communication.
• Ability to translate business needs into clear technical requirements for support teams.
• Comfortable engaging with end users and cross-functional support teams in a global organization.

Responsibilities

• Provide high-quality, hands-on SharePoint user support within the Workplace platform.
• Translate business and user requirements into clear technical specifications for L2/L3 support teams.
• Handle and resolve 'how-to' support tickets efficiently, in English.
• Actively participate in specialized meetings and on-site discovery sessions.
• Continuously enhance user experience and drive better adoption of SharePoint across the organization.

Skills

SharePoint

Microsoft 365

Microsoft Teams

English proficiency

Requirements translation

End-user engagement

Job description

emagine is seeking an experienced SharePoint and Microsoft 365 expert to support a global Workplace platform. You’ll partner with L2/L3 teams to keep collaboration running smoothly across a large international organization.

You will provide hands-on SharePoint user support, translate business needs into technical specs, and resolve how-to tickets in English. The role includes on-site discovery sessions and driving adoption across thousands of users.