ServiceNow Knowledge Manager / Tester

AXIANS EI; Brussel Hoofdstad; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading ICT firm is seeking a ServiceNow Knowledge Manager / Tester in Brussels. The ideal candidate will have certifications in ITIL and ServiceNow, along with experience in Knowledge Management. You will troubleshoot and deploy solutions while engaging in impactful projects within European Institutions. This role offers a multicultural environment and the possibility for teleworking.

Qualifications

• ITIL foundation certification and proven experience with ITIL processes.
• Proven experience as a ServiceNow System Administrator.
• ServiceNow Automated Test Framework certification with hands-on experience.
• Experience with documentation and Knowledge Management.
• Familiarity with ticketing systems like ServiceNow.
• Strong focus on testing activities and documentation.

Responsabilités

• Troubleshoot existing ServiceNow platform solutions.
• Configure and administer the ServiceNow platform.
• Deploy software updates and releases for ServiceNow.
• Improve processes through testing and automation.

Connaissances

ITIL foundation

ServiceNow System Administrator

ServiceNow Automated Test Framework

Knowledge Management experience

Ticketing systems experience

Business analysis focused on testing

Outils

ServiceNow

Description du poste

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

• Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
• Diverse Projects 📝: Engage in impactful projects with cutting‑edge technological advancements facilitated by European Institutions.
• Skill Development 🚀: Work in a knowledge‑driven environment where you’ll continually develop both technical and professional skills through exposure to complex projects.
• Long‑term Opportunities 🏆: Our partnerships with European Institutions offer stable, long‑term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.

We are seeking a ServiceNow Knowledge Manager / Tester to join our team in Brussels.

Introduction / Context

In the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools based on ServiceNow as a SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services for companies (ServiceNow Platform including ITSM, SPM, HR, and other applications).

ServiceNow Center of Excellence and Innovation (CoE) Main Services

1. Troubleshooting of the current ServiceNow platform solutions in place (mainly ITSM) for Incident, Service Request, Problem, Change, Service Level, Self‑service portal and Knowledge management modules.
2. Configuration, Deployment, Administration, System Supervision and monitoring of the solutions.
3. ServiceNow Software updates & Releases deployment (change/release management).
4. Continuous improvement (Monitoring, Release testing and deployment…).

The principal function, using your experience on the ServiceNow Platform, will be to help and guide the service in the context of Knowledge Management and Testing, using known methodologies and aiming for automated testing (ATF) of the ServiceNow Platform solution inside the European Commission (principally on Platform and ITSM scope but also on the different applications like ITAM, ITOM, HR, CSM, SPM, …).

Profile

• Required skills:
• ITIL foundation certified (and proven experience with ITIL processes).
• ServiceNow System Administrator certified (and proven experience).
• ServiceNow Automated Test Framework (ATF) certified (and proven experience).
• Experience with Knowledge Management – documentation business oriented.
• Experience with ticketing systems (ServiceManager, ServiceNow, etc.).
• Business analyst oriented profile to focus on testing activities and documentation:
  • ServiceNow Automated Testing Framework.
  • ServiceNow ITSM experience (other modules is a plus).
  • Experience in Business user stories testing.
  • Experience in ServiceNow Knowledge Management product (documentation).
  • Error Identification during testing (overall platform and mainly ITSM).
  • Define and maintain automated testing scenarios.
• Required languages:
• Oral and written fluency in both English and French.
• Preferred skills:
• Knowledge and certification in ServiceNow products (HR, ITSM, …).
• Experience in the context of the IT support at the European Commission.
• Working conditions:
• Work of 8 hours between 8 am and 6 pm from Monday to Friday.
• Office located in the centre of Brussels (high possibility of teleworking).
• Other requirements:
• EU Citizenship.
• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us?

Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to [e-mail] with the subject SNTESTER.RM.