Service Team Leader

KONE; Machelen; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global technology company in Belgium is seeking a motivated Service Team Leader to manage a skilled team and enhance customer relationships. The ideal candidate holds a degree in Engineering and has experience in team management. Responsibilities include ensuring customer satisfaction, overseeing performance standards, and fostering a culture of safety and quality. Join a supportive team that empowers personal and professional growth, offering a competitive salary and attractive benefits.

Prestations

Meal vouchers

Telephone allowance

Insurance

Bonus

Employee development opportunities

Qualifications

• Experience managing a team, preferably with 2 years in a relevant industry.
• Fluent in French (C1), with English and/or Dutch as a plus.
• Legally entitled to work in Belgium and have a valid driver’s license.

Responsabilités

• Ensure customer retention by meeting service agreements.
• Communicate delivered promises to customers.
• Manage and develop the team's performance.

Connaissances

Team management

Customer focus

Communication skills

Stress resistance

Numerical skills

IT skills

Formation

Bachelor's or Master's degree in Engineering or relevant field

Description du poste

Ready to take the next step in your career or start an exciting new one?
At KONE, we’re looking for ambitious individuals who want to combine People Leadership with Project Management in a role that truly makes an impact.

As a Service Team Leader, you’ll be at the heart of our operations—building strong, long-term relationships with customers while leading a team of skilled technicians. With the support of our experienced professionals, you’ll gain the expertise and confidence to manage activities across your region and drive success every day.

At KONE, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual that would leverage working in a culture that fosters innovation and empowers individuals to make a difference.

The key activities:

• Ensure customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)
• Communicate to customers that promises have been delivered
• Ensure that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis
• You are accountable for the sales leads volume, quality, and further processing of sales leads
• Ensure high quality of service through presence in the field, regular field audits and promoting safety and quality culture
• Develop the competences, motivation and overall performance of the technicians
• Ensure that the processes and maintenance methods are followed
• Ensure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager)
• Accountable for determining and checking technicians’ performance objectives

Who are you?

• You have a bachelor’s or master’s degree in in Engineering or other relevant field
• You are legally entitled to work in Belgium + have a valid driver’s license
• You have a successful experience in the management of a team
• Preferably 2 years of experience in a relevant industry
• Good communication skills with basic IT skills
• You have good numerical and administrative skills (system management), a good knowledge of costs and commercial feeling and interests.
• Stress resistance, ability to switch quickly, customer focus and creativity in finding solutions.
• You speak fluent French (C1), speaking English and/or Dutch would be a plus.

What’s in it for you?

This is a great opportunity for a recent graduate to expand their knowledge of service operations and develop a wide range of skills. You will be joining a team of professionals who thrive to drive our field activities and share best practices. You will work for a global company with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive fringe benefits (e.g. meal vouchers, telephone, insurance, bonus, etc.).

How to apply?

To apply for this position, please send your CV. After receiving your application, one of our recruiters will contact you to guide through the further process.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers