Service/Project Delivery Manager (Dutch Speaker)

NVISO Security; Brussel Hoofdstad; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training budget 10,000€

Home office possibilities

Flexible working hours

32 holidays

Regular team events

Personal coach

Résumé du poste

NVISO Security seeks a Service Delivery Manager to oversee the delivery of Managed Detection and Response services to clients in a fast-paced security environment. You will collaborate with the security operations team to ensure timely, effective service delivery and client satisfaction.

You will also supervise onboarding of new clients, coordinating across NVISO teams and client stakeholders to guide projects from start to finish.

Qualifications

• Citizenship in one of NATO's 32 member states.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–4 years of experience in service delivery management, preferably in a Managed Detection and Response environment.
• Strong understanding of security operations and incident response.
• Excellent communication and interpersonal skills.
• Languages: Dutch (fluent), English (fluent); German is a plus.

Responsabilités

• Oversee the delivery of Managed Detection and Response services to clients.
• Work with the security operations team to meet SLAs.
• Document and ensure adherence to service delivery processes.
• Monitor delivery performance and identify improvements.
• Coordinate with the sales team to align delivery with client needs.
• Build and maintain client relationships, ensuring satisfaction.
• Provide regular performance reporting to senior management.
• Lead onboarding of new clients with cross-team collaboration.

Description du poste

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

Who are we?

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

What will you do?

As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You will work closely with our security operations team to ensure that our clients receive the highest level of service and support. You will be responsible for ensuring that our services are delivered in a timely and efficient manner, and that our clients’ needs are met or exceeded.

As part of your role, you will also be responsible to oversee the onboarding of new clients into the service, making sure they are timely and effectively guided through the different steps of such a project involving the different teams within NVISO and at the Client.

Tasks

• Oversee the delivery of Managed Detection and Response services to our clients
• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for improvement
• Work with the sales team to ensure that service delivery is aligned with client needs
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded
• Provide regular reporting on service delivery performance to senior management
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO.

Training

• Security Operations
• Project management principles

Requirements

• You hold citizenship in one of the 32 NATO member states.
• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3-4 years of experience in service delivery management, preferably in a Managed Detection and Response environment
• Strong understanding of security operations and incident response
• Excellent communication and interpersonal skills
• Languages: Dutch (fluent), English (fluent), German (nice to have)
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
• Ability to work independently and as part of a team in a fast-paced, dynamic environment

Benefits

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• A training budget of 10.000€ and 10 days every 2 years
• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc)
• An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
• Regular team-building and fun events throughout the year;
• Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career!
• Flexible working hours and home office possibilities
• Flex Reward Plan
• 32 holidays

Disclaimer on the Use of AI Tools in the Application Process

Please be aware that the creation and submission of application documents (e.g. CV, cover letter, case studies, etc.) using AI-powered tools is only permitted to a limited extent.

Our expectations:

• Application documents must authentically reflect your own qualifications, personality, and motivation.
• The use of AI for supportive purposes (e.g. spell-checking, improving wording) is acceptable.
• Fully generated application documents created by AI without personal adaptation or review are not permitted.
• Under no circumstances may NVISO information, data, or documents be uploaded to or processed by external AI tools.

We reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input.

The purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants.