Service Product Engineer

Movu Robotics; Lokeren; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Company car

Health insurance

Meal vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + plan

Extra vacation days

Satellite office Berchem (Antwerp)

Résumé du poste

Movu Robotics in Belgium is seeking a Product Expert to manage the knowledge base for a product range and support our technical field team in service and maintenance tasks.

You will handle product data, remotely assist field teams, create training materials, and drive enhancements by feeding insights to product management. A hands-on mindset and travel up to 30% are expected.

Join an ambitious, international company delivering cutting‑edge intralogistics solutions.

Qualifications

• Bachelor degree or equivalent through experience.
• 3 years experience in a technical service or commissioning.
• Willing to travel 30% of the time worldwide.
• Dutch and English; French a plus.

Responsabilités

• Manage technical data for product range and make it available for technicians and helpdesk.
• Remotely support field team and act as escalation point.
• Create training materials for the technical team.
• Be the product information contact and feedback channel to product owner/manager.
• Develop structure and tools for how service engineers should work.
• Monitor serviceability and drive design improvements in next release.
• Coordinate field actions to execute product changes and translate customer needs to product management.

Connaissances

Affinity with software

Hands-on

Travel 30% worldwide

Dutch/English proficiency

Formation

Technical Bachelor degree

Outils

MS Office

Teams

Description du poste

Movu Robotics

Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands‑on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Movu Robotics

Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands‑on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.

Your tasks

• Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline: maintenance procedures, service procedures, spare parts lists...
• Remotely support the field team
  • Point of contact for technical escalations from the Service team and the first line helpdesk
  • Make analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
  • Take part in that Quality board & represent Service operations
  • Take part in a rolling system of 24/7 support towards our teams and customers
• Support on the creation of training for the technical team
• Act as the point of contact for the latest info on the product
• Develop the structure and tools for how the service engineers should work
• Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
• Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
• Manage the technical changes & coordinate the field actions to execute these
• Monitor customer needs for specific features and translate / prioritize these towards product management

Qualifications

• You have a technical bachelor degree or equivalent through experience.
• Experience in a technical service or commissioning function of 3 years is required.
• Affinity with software is recommended
• You are hands‑on
• You’re available for travel for 30% of your time worldwide
• Good knowledge of Dutch/English. French is definitely a plus.
• Computer skills: MS Office + Teams
• You are sociable, eager to learn, driven and cheerful
• Customer‑friendliness and passion are second nature to you
• You are willing to participate in our 24/7 standby service and eventually transition into a shift system.

Additional Information

What do we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
• Satellite office in Berchem (Antwerp)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.