Service Level Manager (SMA O2)

Vector Synergy; Eigenbrakel; On-site; EUR 65,000 - 90,000; Full time

Job summary

Vector Synergy is seeking a highly skilled professional to oversee service delivery management activities. You will monitor end-to-end service provision, coordinate with Service Delivery Managers, customers, account managers and data analysts, and help prepare SLAs.

A bachelor’s degree in a scientific or engineering field and lifecycle management knowledge are essential. The role emphasizes collaboration across stakeholders, a lifecycle approach to services, and ensuring value delivery across

Qualifications

• University degree in a scientific or engineering discipline or equivalent experience.
• Sound knowledge of lifecycle-based Projects/Programmes/Services management.
• Knowledge of Service Design, Transition and Operation processes.

Responsibilities

• Monitor end-to-end provision of services and engage Service Delivery entities.
• Establish communication with Service Delivery Managers, customers, Account Managers and Data Analysts.
• Contribute to SLA preparation and negotiations.

Skills

Lifecycle management knowledge

Service design and operations

Stakeholder coordination

Education

Bachelor's degree in a relevant scientific or engineering discipline

Job description

Duties/role:

• A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience ;
• Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach;
• S ound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes .

• Monitoring end-to-end provision of services, ensuring proper engagement of all Service Delivery entities and delivering value;
• Establishing communication with Service Delivery Managers, customers, Account Managers, Data Analysts, and other stakeholders;
• Contributing to SLA preparation and negotiations .