Service Level Architect: Data-Driven Ops Lead

WLG; Eigenbrakel; Sur place; EUR 52 000 - 75 000; Plein temps

Résumé du poste

WLG in Belgium near Brussels is seeking a data analyst/data scientist to own service-level reporting. You will define SLAs, build data pipelines, and develop dashboards to show whether targets are met for an international defence organisation.

You will turn raw incident and availability data into actionable insight, design data models across systems, and automate reports. A relevant degree or substantial equivalent experience, plus skills in Python/R/C#, SQL Server, and Power BI, Grafana or R

Qualifications

• A relevant degree plus two years of related experience, or at least six years of progressive experience in this kind of work.
• Demonstrable experience as a data analyst or data scientist, or performing those functions inside another role.
• At least one programming language in real use: Python, R or C#.
• Data visualisation tools such as Power BI, Grafana or R Shiny.
• SQL and relational databases, SQL Server in particular.
• Experience with user experience KPIs and reporting.
• ITIL Foundation and DevOps Foundation, plus evidence of your development competence.

Responsabilités

• Defining, maintaining and monitoring service level agreements, operational level agreements, KPIs and performance targets
• Reporting service performance to management, with dashboards and briefings people actually use
• Spotting trends, risks and improvement opportunities before they become escalations
• Working with service owners, technical teams and suppliers so service commitments are understood and met
• Turning raw incident, request, problem and availability data into insight that supports decisions
• Building and maintaining reports and visualisations, and automating the reporting that should not be manual
• Designing and maintaining data pipelines across systems and organisations, and modelling the data behind them
• Writing and maintaining moderately complex programs and scripts to agreed standards
• Evaluating user feedback, usability and accessibility, and recommending what to change

Connaissances

Data analysis

Data visualization

Programming

UX KPIs

Reporting

SQL

ITIL & DevOps

Formation

Relevant degree or 6+ years experience

Outils

Power BI

Grafana

R Shiny

SQL Server

Description du poste

WLG in Belgium near Brussels is seeking a data analyst/data scientist to own service-level reporting. You will define SLAs, build data pipelines, and develop dashboards to show whether targets are met for an international defence organisation.

You will turn raw incident and availability data into actionable insight, design data models across systems, and automate reports. A relevant degree or substantial equivalent experience, plus skills in Python/R/C#, SQL Server, and Power BI, Grafana or R