Service Delivery / Project Manager

Nviso; Brussel Hoofdstad; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Training budget of 10,000€ every 2 years

Flexible working hours and home office options

Regular team-building events

Personal coach for career development

Statutory leave plus 5 additional leave days

Résumé du poste

A cybersecurity services firm in Brussels is seeking a Service Delivery Manager to oversee Managed Detection and Response services. The role involves ensuring high-quality service delivery, managing relationships with clients, and providing project management during onboarding. Candidates should have a Bachelor’s degree, experience in service delivery management, and strong communication skills in Dutch and English. A competitive remuneration package and commitment to employee growth are offered.

Qualifications

• 3-4 years in service delivery management, especially in Managed Detection and Response.
• Strong understanding of incident response and security operations.
• Ability to handle multiple projects in a dynamic environment.

Responsabilités

• Oversee the delivery of Managed Detection and Response services.
• Collaborate with teams to meet service level agreements (SLAs).
• Provide reporting on service performance to management.

Connaissances

Service delivery management

Security operations

Project management

Excellent communication

Interpersonal skills

Fluent in Dutch

Fluent in English

Knowledge of ITIL

Formation

Bachelor’s degree in Computer Science or related field

Outils

Project management tools

Description du poste

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

What will you do?

As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You will work closely with our security operations team to ensure that our clients receive the highest level of service and support. You will be responsible for ensuring that our services are delivered in a timely and efficient manner, and that our clients’ needs are met or exceeded. As part of your role, you will also be responsible to oversee the onboarding of new clients into the service, making sure they are timely and effectively guided through the different steps of such a project involving the different teams within NVISO and at the Client.

As a Service Deliver Manager you will:

• Oversee the delivery of Managed Detection and Response services to our clients
• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for improvement
• Work with the sales team to ensure that service delivery is aligned with client needs
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded
• Provide regular reporting on service delivery performance to senior management
• Provide project management follow‑up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO

You will be trained on the job in the concepts of:

• Security Operations
• Project management principles

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3-4 years of experience in service delivery management, preferably in a Managed Detection and Response environment
• Strong understanding of security operations and incident response
• Excellent communication and interpersonal skills
• Languages: Dutch(Fluent), English (Fluent), German (nice to have)
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
• Ability to work independently and as part of a team in a fast‑paced, dynamic environment
• You are eligible for NATO CLEARANCE (see HERE for more information)

What do we offer

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non‑financial components:

• A training budget of 10.000€ and 10 days every 2 years
• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc)
• Regular team‑building and fun events with legendary off‑site events once a year. The location of the next team building is one of the most closely guarded secrets at NVISO… We can however disclose that we’ve visited Lisbon, Dubai, Lapland and Malta over the past few years
• Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well‑being and helps you grow in your career!
• Flexible working hours and home office possibilities (+working abroad options)
• Statutory leave plus 5 additional leave days by NVISO