Service Delivery Manager – Penetration Testing

Nviso; Brussel Hoofdstad; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Training budget €10,000

Flexible working model

5 additional leave days

Home office possibilities

Working abroad options

Résumé du poste

NVISO is a leading cyber security company in Europe. We are seeking a Service Delivery Manager for our Penetration Testing team to ensure planning, coordination and on-time delivery of engagements.

You will balance capacity, manage resources, and align customer expectations with our quality standards. The role requires strong project management and stakeholder communication skills, with experience in cybersecurity or professional services.

Qualifications

• Experience in project management, service delivery or similar operational role.
• Experience in cybersecurity, IT consulting or professional services environment.
• Strong planning and organizational skills with multiple concurrent projects.
• Demonstrated ability to manage capacity, resources and delivery requirements.
• Excellent stakeholder-management and communication skills.

Responsabilités

• Own the capacity & resource planning for the Penetration Testing team and forecast utilization.
• Translate engagements into clear project plans and timelines; manage multiple projects.
• Act as the main liaison with customers and internal stakeholders for planning and delivery.
• Monitor delivery performance and continuously improve planning processes and service delivery.

Connaissances

Project management

Resource planning

Stakeholder management

Cybersecurity understanding

Analytical skills

Description du poste

Service Delivery Manager - Penetration Testing

Who are we?

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

What will you do?

As a Service Delivery Manager within our Penetration Testing team, you are responsible for ensuring the effective planning, coordination and delivery of penetration testing engagements across our teams and customers.

You act as the operational link between our penetration testers, customers and internal stakeholders. You ensure that projects are properly planned, the right resources are available, commitments towards customers are realistic, and projects are delivered on time and according to our quality standards.

1. Capacity & Resource Planning

• Own and maintain the capacity and resource planning of the Penetration Testing team.
• Maintain visibility on available capacity, planned work, absences and upcoming demand.
• Allocate penetration testers to projects based on availability, required skills, customer requirements and development opportunities.
• Identify capacity constraints, overbooking and planning conflicts early and drive their resolution.
• Work closely with sales and service leadership to translate the commercial pipeline and expected demand into resource requirements.
• Provide visibility and forecasts on utilization, capacity and future resource needs.
• Balance short-term project requirements with sustainable team utilization and longer-term capacity needs.

2. Project Management & Delivery

• Own the operational planning and follow-up of penetration testing engagements.
• Translate confirmed customer engagements into clear project plans, timelines and resource requirements.
• Coordinate multiple concurrent penetration testing projects and ensure priorities are clear.
• Ensure projects are properly staffed and confirmed within the agreed planning process.
• Track project progress, deadlines, dependencies and deliverables.
• Proactively identify delivery risks and take action when projects are at risk of delay, overrun or under-delivery.
• Coordinate changes in scope, timing or resource requirements with the relevant stakeholders.
• Ensure clear ownership throughout the project lifecycle, from planning and kick-off through testing, reporting and closure.
• Continuously improve project management and planning processes based on delivery data and lessons learned.

3. Client & Stakeholder Management

• Act as a key point of contact for customers regarding planning and delivery of penetration testing engagements.
• Set and manage realistic expectations regarding timelines, availability, deliverables and dependencies.
• Maintain strong relationships with customers and ensure delivery commitments are understood and followed up.
• Coordinate with technical leads and penetration testers when technical input or escalation is required.
• Work closely with sales and pre-sales to ensure proposed timelines and delivery commitments are operationally feasible.
• Provide clear reporting on project status, delivery risks, capacity and relevant operational KPIs.

4. Service Delivery & Continuous Improvement

• Monitor penetration testing delivery performance and identify recurring bottlenecks or improvement opportunities.
• Ensure delivery processes are documented, consistently followed and continuously improved.
• Help improve forecasting, planning accuracy, utilization and predictability of service delivery.
• Contribute to the evolution of our penetration testing services and operating model.
• Support the adoption of tooling and automation that improves planning, project management and service delivery.

Requirements

• Experience in project management, service delivery, resource management or a similar operational role.
• Experience working in cybersecurity, IT consulting or another professional-services environment.
• Strong planning and organizational skills, with the ability to manage multiple concurrent projects and changing priorities.
• Demonstrated ability to manage capacity, resources and competing delivery requirements.
• Strong stakeholder-management and communication skills.
• Ability to engage confidently with customers as well as technical teams.
• Sufficient technical understanding of penetration testing and cybersecurity to understand project requirements, skills requirements and delivery constraints.
• Ability to identify problems early, make decisions and drive actions to resolution.
• Strong analytical skills and comfort working with planning, utilization and delivery data.
• Citizenship in one of the 32 NATO member states;
• People-management experience is a plus: Candidates with experience coaching, holding regular one-to-one interviews, contributing to goal setting, development plans and performance reviews, and fostering team engagement, collaboration and well-being are preferred. This is not a prerequisite; the role's primary focus remains capacity planning, resource management and successful project delivery.
• Hands-on penetration testing experience is an advantage but is not required. The role does not require the individual to perform penetration tests themselves.

What do we offer

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:
• A training budget of 10.000€ and 10 days every 2 years.
• Flexible working model and home office possibilities (+working abroad options).
• Statutory leave plus 5 additional leave days by NVISO.
• Additional benefits on a monthly and annual basis.
• An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc).
• Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career!