Service Delivery Manager: ITIL Transformation & Optimization

WLG; Eigenbrakel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

WLG seeks a seasoned ITIL-focused Service Delivery Manager to own CIS services, ensure they meet SLAs, and manage end-to-end configuration and budget. You will drive risk assessments to avoid obsolescence and initiate new projects when warranted.

You will regularly analyze incidents, requests, and changes, rebuilding service models and documentation for customers, engineers, and trainers across NATO-connected sites in Belgium.

Qualifications

• ITIL Foundation and Intermediate qualifications in relevant domains.
• Five years post-degree experience required; ten years accepted as alternative.
• On-site availability in Belgium (NATO embedding) with occasional travel.

Responsabilités

• Run a portfolio of CIS services against SLAs, coordinating with support and sustainment centers.
• Own configuration management end to end and oversee the annual service budget.
• Conduct risk assessments to flag obsolescence and initiate new projects when needed.
• Analyze incidents, requests and changes regularly and act on the data.
• Rebuild service models and documentation when needed for customers, engineers and trainers.

Connaissances

ITIL

Service delivery management

SLA management

Budget management

Formation

University degree

Description du poste

WLG seeks a seasoned ITIL-focused Service Delivery Manager to own CIS services, ensure they meet SLAs, and manage end-to-end configuration and budget. You will drive risk assessments to avoid obsolescence and initiate new projects when warranted.

You will regularly analyze incidents, requests, and changes, rebuilding service models and documentation for customers, engineers, and trainers across NATO-connected sites in Belgium.