Senior Technician

Syone; Brussel; Sur place; EUR 52 000 - 78 000; Plein temps

Résumé du poste

Syone is seeking a Senior Technician to join our team in Brunssum, Netherlands. You will operate in a 24/7 shift-based environment supporting real-time CIS systems and monitor events to ensure service availability.

Responsibilities include incident coordination, L1 technical support, and contributing to high security operational readiness in a mission-critical setting. NATO clearance is required.

Qualifications

• Experience with ITIL processes, especially Incident Management, Problem Management, and Event Monitoring.
• Experience using monitoring and performance tools such as Zabbix, Spectrum, TrueSight, NGenius, or Performance Center.
• Basic CIS engineering knowledge and experience providing L1 technical support in operational environments.
• Strong communication skills and ability to operate in a 24/7 shift-based environment.

Responsabilités

• Operate within a 24/7 shift-based environment supporting real-time CIS systems.
• Perform continuous monitoring and real-time event detection across CIS infrastructure.
• Handle incident response activities, including coordination, escalation, and resolution tracking.
• Provide Level 1 technical support using command-line tools and monitoring platforms.
• Support reactive event handling to ensure service continuity and minimize disruption.
• Work in secured or underground operational environments when required.
• Participate in shift rotations and occasional travel (TDY) to support operational needs.
• Contribute to maintaining high system availability and operational readiness in a mission-critical environment.

Connaissances

ITIL processes

Incident Management

Event Monitoring

L1 technical support

Outils

Zabbix

Spectrum

TrueSight

NGenius

Performance Center

Description du poste

We are looking for a Senior Technician to join our team.

What you’ll do:

Operate within a 24/7 shift-based environment supporting real-time CIS systems.

Perform continuous monitoring and real-time event detection across CIS infrastructure.

Handle incident response activities, including coordination, escalation, and resolution tracking.

Provide Level 1 technical support using command‑line tools and engineering monitoring platforms.

Support reactive event handling to ensure service continuity and minimize service disruption.

Work in secured or underground operational environments when required.

Participate in shift rotations and occasional travel (TDY) in support of operational needs.

Contribute to maintaining high system availability and operational readiness in a mission‑critical environment.

What you will need to bring:

Strong understanding of ITIL processes, particularly Incident Management, Problem Management, and Event Monitoring.

Experience working with monitoring and performance tools such as Zabbix, Spectrum, TrueSight, NGenius, or Performance Center.

Basic knowledge of CIS (Communications & Information Systems) engineering principles.

Experience providing first‑line (L1) technical support in operational environments.

Strong communication skills, with the ability to work effectively in high‑pressure situations.

Ability to operate in a 24/7 shift‑based environment.

Comfortable working in mission‑critical and security‑sensitive operational contexts.

Holds NATO Secret security clearance.

Full‑time on‑site role in Brunssum, Netherlands.

What can Syone offer:

Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions.

Strong IT training plans.

Professional evolution with intervention in ambitious technological projects, both national and internationally.

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing [e-mail]. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email [e-mail].