Senior Salesforce Service Cloud Analyst - Hybrid/Remote

Adjugo; Brussel; Hybride; EUR 60 000 - 90 000; Temps partiel

Résumé du poste

STIB-MIVB is seeking a Salesforce Functional Analyst for Service Cloud on a 4/5 part-time hybrid assignment. The consultant analyzes business needs, gathers requirements, designs enhancements, and configures the Salesforce environment.

Responsibilities include writing specs, validating developments, and coordinating SIT/UAT with business users to ensure smooth releases. The role covers automation projects in Service Cloud and Sales Cloud, incident backlog support, data integrations, and ongoing

Qualifications

• Senior CRM Analyst
• Expert release management
• Expert Salesforce skills
• Expert user testing
• Workshop animation training
• Dutch or French bilingual | English preferred

Responsabilités

• Gather business requirements and user stories
• Define user journeys and automated processes
• Coordinate SIT and UAT activities
• Support incidents and backlog management
• Prepare release plans and documentation
• Maintain operational CRM processes

Connaissances

CRM expertise

Stakeholder communication

Business analysis

Outils

Salesforce Service Cloud

Description du poste

STIB-MIVB is seeking a Salesforce Functional Analyst for Service Cloud on a 4/5 part-time hybrid assignment. The consultant analyzes business needs, gathers requirements, designs enhancements, and configures the Salesforce environment.

Responsibilities include writing specs, validating developments, and coordinating SIT/UAT with business users to ensure smooth releases. The role covers automation projects in Service Cloud and Sales Cloud, incident backlog support, data integrations, and ongoing