Senior Manager, External Quality Business Processes and Strategic Projects

6010-Biosense Webster Inc. Legal Entity; Geel; On-site; EUR 98,000 - 168,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Bereavement leave

Well-being reimbursement

Insurance plans

Job summary

Johnson & Johnson, based in Belgium, seeks a Senior Manager, External Quality Business Processes and Strategic Projects to drive process excellence across EQ. You will lead root cause solving, governance design, data integrity, and cross-functional alignment while advancing S/4HANA adoption and global standardization.

The role requires 10+ years in QA/QC/Validation or Engineering in pharma, strong PM capabilities, and a Lean/Six Sigma mindset to improve patient safety and quality across

Qualifications

• University/Bachelor’s degree in sciences required; Master’s degree preferred.
• 10+ years of combined experience in Quality Assurance, Quality Control, Validation or Engineering in the pharmaceutical industry is required.
• Working knowledge of quality systems such as Risk Management, Investigation/CAPA, Change Control, Document Management and Management Review required.
• Proven knowledge of applicable Data Integrity regulations required.
• Working experience in an FDA/EMA GMP-regulated pharmaceutical environment and familiarity with ISO requirements preferred.
• Proven project management skills and experience, including knowledge of project methodologies and process excellence, required.
• Six Sigma and/or Lean certification preferred, or willingness to obtain it.
• Budget management experience preferred.
• Quality mindset and ability to enable Critical and Design Thinking, with a risk-based approach that gives full consideration to patient safety and quality.

Responsibilities

• Establishes a Lean culture within EQ and delivers improvements.
• Owns and executes Root Cause Problem Solving to investigate and solve issues.
• Facilitates complex investigations using advanced techniques and applies statistical analysis.
• Acts as SPOC for EQ Data Integrity/Governance and designs the governance framework.
• Ensures a sustainable knowledge management framework and train-the-trainer sessions.
• Acts as EQ SPOC and SME for TransCend and Batch Release Hub.
• Represents EQ in standardization, process harmonization and SAP/S4HANA adoption.
• Ensures cross-functional alignment and risk mitigation.
• Defines and collects KPIs to support platform metrics and QMR.
• Manages P&O project portfolio and budget processes.
• Ensures compliance with company policies and procedures and travels as needed.

Skills

BPM

Business Requirements Analysis

Compliance Management

Cross-Functional Collaboration

Fact-Based Decision Making

ISO 9001

Mentorship

Organizing

Process Governance

Process Optimization

Quality Control (QC)

Quality Standards

Quality Validation

Stakeholder Engagement

Standard Operating Procedure (SOP)

Tactical Thinking

Education

Bachelor’s degree in sciences

Master’s degree preferred

Job description

Job Function:

Quality Job Sub Function: Business Process Quality Job Category: Professional All Job Posting Locations: Beerse, Antwerp, Belgium

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent as Senior Manager, External Quality Business Processes and Strategic Projects.

Purpose:

The Senior Manager, Business Processes is accountable for driving the improvement of External Quality (EQ) business processes and for leading strategic projects that ensure their compliant and efficient execution.

Key Responsibilities:

• Establishes a Process Excellence/Lean culture within EQ, using existing methodologies (e.g. Lean, Value Stream Mapping) to identify and deliver improvements.
• Owns and executes the Root Cause Problem Solving process to investigate and solve issues systematically.
• Facilitates complex investigations using advanced techniques (e.g., Kepner-Tregoe) and applies statistical analysis to various data sets.
• Acts as single point of contact (SPOC) for EQ Data Integrity/Governance: design and implementation of the EQ Data Integrity/Governance framework, together with a Data Integrity/Governance team representing each platform, supports the Site Quality Heads in the risk-based definition and execution of the plan and drives sustainable Data Integrity/Governance gap remediation, reuse of solutions and continuous improvement across the platforms.
• Ensures a sustainable knowledge management framework across the platforms, including initial train-the-trainer sessions on Data Integrity/Governance.
• Acts as EQ SPOC and SME for TransCend and Batch Release Hub.
• Represents EQ by providing quality perspectives, requirements and compliance standards, and acts as Change Champion across EQ to support global standardization, process harmonization and S/4 HANA adoption.
• Ensures cross-functional alignment, assesses business risks and develops mitigation strategies.
• Ensures any asks of EQ are understood and appropriately and timely resourced.
• Actively manages the P&O project portfolio.
• Defines and collects KPIs to support platform metrics and QMR (specific projects).
• Owns the communication and change management framework across the platforms (specific projects)
• Owns the submission and support of FARs and BPDRs to the FDA.
• Acts as back-up for the EQ budget process.
• Responsible for any other projects that may arise over time.
• Maintains compliance with all company policies and procedures.

Qualifications:

• University/Bachelor’s degree in sciences (e.g., chemistry, biology, pharmacy, information technology, engineering) required; Master’s degree preferred.
• 10+ years of combined experience in Quality Assurance, Quality Control, Validation or Engineering in the pharmaceutical industry is required.
• Broad understanding of the quality organization (e.g., quality operations, quality systems) preferred.
• Working knowledge of quality systems such as Risk Management, Investigation/CAPA, Change Control, Document Management and Management Review required.
• Proven knowledge of applicable Data Integrity regulations required.
• Working experience in an FDA/EMA GMP-regulated pharmaceutical environment and familiarity with ISO requirements preferred.
• Proven project management skills and experience, including knowledge of project methodologies and process excellence, required.
• Six Sigma and/or Lean certification preferred, or willingness to obtain it.
• Budget management experience preferred.
• Quality mindset and ability to enable Critical and Design Thinking, with a risk-based approach that gives full consideration to patient safety and quality.
• Strong problem-solving and conflict-resolution skills; able to analyze complex problems under pressure, reach valid conclusions and deliver solutions, acting independently and knowing when to involve others.
• Results-oriented, with a strong track record of delivering on objectives; sense of urgency and ability to zoom in and zoom out.
• Strong leadership and facilitation skills; able to build productive partnerships and to influence and negotiate effectively at all levels, including without line authority, to drive harmonization.
• Experience working in a matrix organization and collaborating across functions in a local and global context, including with remote teams, while managing complexity.
• Strong communication (verbal, written and presentation) and interpersonal skills, self-awareness and adaptability required.
• Passion for sharing knowledge and facilitating the learning of others.
• Demonstrated ability to rapidly learn, evaluate, and adopt new AI tools and ways of working to meet evolving business needs.
• This position may require 10% of domestic and/or international travel.

Required Skills:

• Business Process Management (BPM)
• Business Requirements Analysis
• Compliance Management
• Cross-Functional Collaboration
• Fact-Based Decision Making
• ISO 9001
• Mentorship
• Organizing
• Process Governance
• Process Optimization
• Quality Control (QC)
• Quality Standards
• Quality Validation
• Stakeholder Engagement
• Standard Operating Procedure (SOP)
• Tactical Thinking

Preferred Skills:

• Business Process Management (BPM)
• Business Requirements Analysis
• Compliance Management
• Cross-Functional Collaboration
• Fact-Based Decision Making
• ISO 9001
• Mentorship
• Organizing
• Process Governance
• Process Optimization
• Quality Control (QC)
• Quality Standards
• Quality Validation
• Stakeholder Engagement
• Standard Operating Procedure (SOP)
• Tactical Thinking

Benefits:

• In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
• Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health.
• We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans.
• For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
• *This is for informative purposes only.
• Amounts and actual benefits may vary by location and are subject to change.

Salary:

The anticipated base pay range for this position is: €97,900.00 - €168,360.00

Company Culture

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.