Senior Engineer DCS

NCIM; Henegouwen; On-site; EUR 80,000 - 110,000; Full time

Job summary

NCIM is seeking an ESOC Engineer Level 2 to manage day-to-day enterprise network operations. You will handle tickets, incidents, changes, and problem management while optimizing capacity and lifecycle activities across the network.

Proactive monitoring with CA Spectrum and Splunk is required to identify risks and drive automation. The role demands seven years of hands-on experience, strong routing/switching expertise (BGP, OSPF, STP), and CCNP certification.

Qualifications

• CCNP or equivalent advanced networking certification is required.
• 7 years of hands-on experience in enterprise network engineering and operations.
• Strong expertise in routing and switching (BGP, OSPF, STP).
• Experience with Splunk for monitoring, log analysis, troubleshooting, dashboards and alerting.
• Familiar with network monitoring tools and incident management.
• Proven ability in root cause analysis and major outage resolution.

Responsibilities

• Manage daily network operations, ticketing, incidents, work orders, changes and problem management.
• Lead incident response for critical outages and restore services within SLA targets.
• Monitor network health, performance, latency, bandwidth and device health using monitoring platforms.
• Configure, optimize, and troubleshoot routing and switching protocols including BGP, OSPF, STP.
• Drive network optimization, capacity planning, upgrades, and lifecycle activities.
• Automate configuration management, backups and change validation.
• Maintain accurate documentation, standards and operational procedures.

Skills

Routing and switching

Network monitoring

Incident management

Automation

Education

CCNP certification (Enterprise or equivalent)

Tools

CA Spectrum

Splunk

Job description

Duties

• ESOC Engineer, Enterprise Service Operations Centre Level 2 network support.
• Manage daily network operations, ticketing, incidents, work orders, changes and problem management.
• Network Optimization, capacity planning, upgrades, and lifecycle activities across enterprise environments.
• Configure, optimize, and troubleshoot routing and switching protocols including BGP, OSPF, and STP.
• Monitor network health using CA Spectrum and Splunk and other monitoring platforms; create dashboards, alerts, and operational reports.
• Analyze logs and telemetry data to proactively identify risks, incidents, and performance issues.
• Improve operational efficiency through automation of configuration management, backups, and change validation.
• Utilize network monitoring tools to track availability, latency, bandwidth, and device health.
• Lead incident response for critical outages, coordinate stakeholders, and restore services within SLA targets.
• Serve as the senior technical escalation point for complex network issues and strategic initiatives.
• Maintain accurate documentation, standards, and operational procedures for the network environment.

Requirement

• ESOC Engineer, Enterprise Service Operations Centre Level 2 network support.
• Manage daily network operations, ticketing, incidents, work orders, changes and problem management.
• Network Optimization, capacity planning, upgrades, and lifecycle activities across enterprise environments.
• Configure, optimize, and troubleshoot routing and switching protocols including BGP, OSPF, and STP.
• Monitor network health using CA Spectrum and Splunk and other monitoring platforms; create dashboards, alerts, and operational reports.
• Analyze logs and telemetry data to proactively identify risks, incidents, and performance issues.
• Improve operational efficiency through automation of configuration management, backups, and change validation.
• Utilize network monitoring tools to track availability, latency, bandwidth, and device health.
• Lead incident response for critical outages, coordinate stakeholders, and restore services within SLA targets.
• Serve as the senior technical escalation point for complex network issues and strategic initiatives.
• Maintain accurate documentation, standards, and operational procedures for the network environment.
• Minimum CCNP certification (Enterprise or equivalent advanced networking certification).
• 7 years of hands-on experience in enterprise network engineering and operations.
• Strong expertise in routing and switching (BGP, OSPF, STP).
• Experience with Splunk for monitoring, log analysis, troubleshooting, dashboards, and alerting.
• Hands-on knowledge of network monitoring tools.
• Experience with incident management, root cause analysis, and major outage resolution.