Senior Client Manager

NTT DATA; Machelen; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

NTT DATA in Belgium is expanding its client management team. The Senior Client Manager owns named client accounts, retains them and drives growth across solutions, while coordinating with aligned lead generation and delivery teams.

You will lead C‑level conversations, nurture relationships, monitor portfolio performance, and ensure timely proposals and contracts. A successful candidate has enterprise sales experience, strong negotiation skills, and fluency in English with Dutch or French as a

Qualifications

• Proven track record selling solutions to enterprise accounts.
• Experience in Managed Services and multi-year contracts.
• Ability to engage at C-level and influence business decisions.
• MBA or post-graduate degree advantageous.

Responsabilités

• Take primary ownership for the client and act as the internal client owner within assigned accounts.
• Manage and grow relationships to drive expansion and renewals across all solutions and services.
• Educate and educate clients on solution penetration, monitor portfolio performance, and drive value realization.
• Lead business conversations at C-level and coordinate with delivery teams to fulfil client needs.
• Build and maintain strong stakeholder relationships across client organisations.

Connaissances

Fluency in English

Negotiation skills

Client relationship management

Strategic thinking

Formation

MBA or similar

Outils

Salesforce.com

Description du poste

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The primary responsibility of the Senior Client Manager is to take full ownership of his/her assigned accounts. Their key focus is to manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts. They are required to pursue leads identified by aligned lead generation representatives.

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts.

Job Description

A Client Manager is a quota‑bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and is held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre‑sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities

Client ownership and relationship builder

• Take primary responsibility for the client and act as internal client owner within assigned accounts
• Manage and grow relationships to drive expansion and renewals across all solutions and services
• Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
• Lead the business conversations at C‑level
• Become the reliable point of contact to further strengthen relationships

Client and industry expert

• Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
• Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
• Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process

• Collaboratively work with extended sales teams, especially Sales Specialists, pre‑sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data‑driven insights
• Develop and implement an opportunity plan, to provide regular check‑ins with the primary point of contact and have an established process for getting buy‑in from all stakeholders
• Maintain a pipeline of leads on Salesforce.com

Deal structuring

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Lead business negotiations for contracts ensuring deals are risk‑free and profitable
• Client retention and expansion
• Minimize churn and maximize retention in assigned accounts
• Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
• Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required

• Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
• Client‑centricity coupled with problem‑solving
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to pro‑actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market
• Customer value management and understanding profitability and ratios of clients
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long‑term plans
• Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.
• Fluency in English complemented by native level of Dutch or French.

Required Experience

• You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C‑suite in large enterprise accounts.
• Proof of structuring large, multi‑year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A post‑graduate type degree such as an MBA or similar would be advantageous.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.

We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services.

Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 70 countries.

We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.

NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.