[Staffing/Freelance] IT Infrastructure Project Manager

NTT DATA, Inc.; Diegem; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

NTT DATA is seeking a Senior Client Project / Program Manager to lead concurrent client projects from concept to final implementation across multiple geographies and technologies. This role interfaces with stakeholders to deliver projects and hand over to Operations.

You will manage complex programs, ensure on-time delivery within budget, handle risks and changes, and support pre-sales with scoping and proposals. Hybrid working environment.

Qualifications

• Academic qualifications: Bachelor’s degree in business and/or project management or related field.
• Certifications: PMP preferred; ITIL is beneficial.

Responsabilités

• Leads and directs concurrent standard or complex projects and ensures the management of multiple related projects.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations, acting as a single point of contact to the client.
• Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time while maintaining quality criteria and client satisfaction.
• Manages the delivery of the project/program, including scope control and change management.
• Documents and manages risks and issues.
• Ensures clear communications to all stakeholders.
• Provides pre-sales support by scoping and costing a project or program solution, including tender presentations.
• Coordinates activities of project teams through task delegation and resource assignment.

Connaissances

Advanced project management

Stakeholder management

Client engagement

Excellent communication

Team leadership

Problem solving

Commercial acumen

Decision making

Formation

Bachelor’s degree in business or project management

PMP certification

ITIL certification

Description du poste

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. This role may also be involved in larger‑scale programs and is responsible for delivery across multiple business areas, geographies and technologies. The primary responsibility is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or to the client’s support operations). The role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site. In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

Key responsibilities

• Leads and directs concurrent standard or complex projects and ensures the management of multiple related projects directed towards a common objective (program management).
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations, acting as a single point of contact to the client.
• Ensures that the project/program delivers an as‑sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project/program, including rigorous scope control and change management.
• Documents and manages risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre‑sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include client presentations of the delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning the organization’s consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation, resource assignment and program management.
• Performs any other related task as required.

To thrive in this role, you need to have

• Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team‑building skills and ability to work in high‑pressure environments.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self‑driven with a commitment to succeed.
• Advanced influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail.
• Advanced ability to promote project services to both internal stakeholders and external clients.
• Excellent competency in project change management.
• Extended knowledge of the industry, domain, or technology related to the client’s project.
• Advanced problem‑solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in business and/or project management or related field.
• Relevant project management certifications, preferably PMP required.
• ITIL certification is beneficial.

Required experience

• Advanced demonstrated project/program management experience preferably in a multinational professional services environment.
• Advanced client engagement experience.
• Advanced demonstrated understanding of the project/program life cycle.
• Advanced demonstrated competency in project/program change management.
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. We are part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

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