Security Services Delivery Lead

Nomios; Zaventem; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Phone

Laptop

Insurance

Flexible home/remote work

Résumé du poste

Nomios is seeking a Service Delivery Manager in Belgium to lead managed services and customer contracts. You will act as the main contact during the contract lifecycle, coordinating with providers and ensuring service quality across SLAs and reports.

You will organize reviews, drive continuous improvement, and manage profitability while maintaining strong customer relationships. Hybrid work is possible, with travel to client sites as needed.

Qualifications

• Bachelor’s degree in Telecom/IT/Security.
• At least 3 years in a similar service management role.
• Experience in IT project management and action/improvement plans.
• Basic knowledge of network and security technologies.
• Strong contract management, SLAs, SIPs and finance knowledge.
• ITIL experience; ITIL certification preferred.
• Vendor familiarity (Juniper, Fortinet, Palo Alto, etc.).
• Customer-oriented mindset with strong communication.
• Stress-resilient and solution-focused with attention to detail.
• Experience with structured, project-based change follow-up.
• Fluent in French, Dutch and English; Belgium-based.

Responsabilités

• Manage Managed Services and Support contracts to ensure customer satisfaction.
• Act as tactical contact person during contract execution and between customer and providers.
• Organize regular Service Review Meetings and address questions per contract.
• Initiate corrective actions and continuously improve services.
• Define and monitor profitability of customer contracts.
• Coordinate internal Account Team meetings with key stakeholders.
• Trigger escalation procedures with manufacturers and third parties.
• Handle change and service requests to successful implementation.
• Document knowledge and share learnings with colleagues.
• Conduct regular customer visits; support hybrid working.

Connaissances

Service management experience

IT project management

Network & security basics

Contract management & SLAs

ITIL experience

Vendor knowledge (Juniper, Fortinet, (

Formation

Bachelor’s degree in Telecom/IT/Security

Description du poste

Nomios is seeking a Service Delivery Manager in Belgium to lead managed services and customer contracts. You will act as the main contact during the contract lifecycle, coordinating with providers and ensuring service quality across SLAs and reports.

You will organize reviews, drive continuous improvement, and manage profitability while maintaining strong customer relationships. Hybrid work is possible, with travel to client sites as needed.