Sales Support Assistant (NL)

Deltalight North America; Wevelgem; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Deltalight invites applications for the Sales Support Assistant (NL) role based in Wevelgem. You will bridge customers, sales and internal teams, supporting the full quote-to-delivery cycle for the Dutch market with a customer-focused mindset.

The role emphasizes accurate processing in SAP/CRM, proactive follow-up, and cross-functional collaboration within a dynamic, international environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication and information extraction skills.
• Fluent Dutch and good English knowledge.
• Strong organizational skills and high accuracy.
• Solution-oriented, customer-focused mindset.
• SAP knowledge is a strong asset.
• Enjoys teamwork and collaboration.

Responsabilités

• Support full quote-to-delivery process including quotations, orders and deliveries.
• First point of contact for customers and sales on orders, pricing, stock, and delivery times.
• Handle complaints, returns, and claims with proactive solutions.
• Coordinate with planning, logistics, R&D, and accounting for timely information.
• Ensure accurate processing in SAP, CRM and other tools.
• Maintain customer data and order books up to date.
• Support sales by sharing information and pursuing opportunities.
• Coordinate requests for samples and consignment materials.
• Keep knowledge of products and processes up to date.

Connaissances

Dutch language

English knowledge

Communication skills

Organizational skills

Attention to detail

SAP knowledge

Team collaboration

Problem solving

Formation

Bachelor's degree

Outils

SAP

CRM

Description du poste

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Sales Support Assistant (NL)

Delta Light Wevelgem

As a Sales Support Assistant, you are an essential link within our support department and act as a key point of contact between customers, sales, and internal departments.

You support the entire quote-to-delivery process and ensure smooth and accurate administrative and operational follow-up of orders and customer files, specifically for our Dutch market. With your customer-oriented mindset and attention to detail, you contribute to efficient service and an optimal customer experience.

In addition, you work closely with the sales team and various internal departments, ensuring clear information flow and proactive follow-up of questions, issues, and opportunities. You report to the Teamlead Sales Support.

The Main Responsibilities As a Sales Support Assistant Include

• Supporting and following up on the full quote-to-delivery process, including quotations, orders, and deliveries.
• Acting as the first point of contact for customers and sales regarding questions about orders, products, pricing, stock, and delivery times.
• Handling and following up on complaints, returns, and claims, and proactively contributing to solutions.
• Coordinating with internal departments such as planning, logistics, R&D, and accounting to ensure accurate and timely information.
• Ensuring accurate administrative processing and follow-up in systems such as SAP, CRM, and other tools.
• Actively maintaining and keeping customer data, order books, and databases up to date.
• Supporting sales colleagues by sharing relevant information and following up on opportunities and customer cases.
• Coordinating requests for samples and consignment materials.
• Continuously updating your knowledge of products and processes to support customers efficiently and correctly.

Profile

• You hold a bachelor’s degree or have equivalent experience.
• You have strong communication skills and are able to extract the right information from conversations.
• You are fluent in spoken and written Dutch and have a good knowledge of English.
• You possess strong organizational skills and are highly accurate.
• You are solution-oriented, customer-focused, and have a positive mindset — qualities that will help you thrive in this role.
• Knowledge of SAP is a strong asset.
• You enjoy working in a team and gain energy from strong collaboration.

We offer

• A challenging and versatile role within an innovative, international, and growing organization.
• Collaboration with a dynamic and multidisciplinary team, where initiative and ownership are valued.
• Opportunities for initiative, personal development, and career growth.
• The chance to contribute to high-end projects and work with state-of-the-art technology.
• A modern work environment where innovation and quality are key priorities.

Company

Working at Deltalight?

Deltalight®, founded in 1989 by managing director and designer Paul Ameloot, has grown into a market leader and trendsetter in architectural lighting. The company is globally recognized for its innovative lighting concepts, offering a subtle blend of ambiance, elegance, functionality, and design for both indoor and outdoor applications.

The future of Deltalight® is assured, with Peter and Jan Ameloot now leading the company together with their father. Their involvement has brought renewed energy and ambition to the team.

Deltalight enjoys a strong reputation as a manufacturer of architectural lighting and has become a trendsetter in lighting concepts for residential, commercial, and professional environments. Whether for retail spaces, offices, public buildings, showrooms, hospitality, or landscape projects, Deltalight offers the products, experience, and expertise to meet both the functional and aesthetic needs of any project.

In-house design, R&D, quality control, testing, and production form the foundation of Deltalight’s growth over the years. From design and development to prototyping, production, packaging, and storage — everything takes place at Deltalight’s Belgian headquarters.

DELTA

LIGHT®

Muizelstraat 2

B-8560 Wevelgem (Moorsele)

Belgium

T [phone]

F [phone]

www.deltalight.com