Operations Change Management Officer (H/F/X)

Belgian Rail; Brussel Hoofdstad; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working

35 days of annual leave

Mobility package with company car or公共

Target bonus

Insurance package with hospitalisation

Outpatient cost coverage

Group insurance + pension

Meal vouchers

Net allowances for hybrid working and 

Résumé du poste

SNCB recherche un(e) Operations Change Management Officer pour soutenir le déploiement et l’adoption d’initiatives stratégiques dans les Opérations, y compris SIAM, SAM, ITAM, BMIT et la gouvernance des processus.

Vous combinerez gestion du changement et engagement des parties prenantes, faciliterez les ateliers et coordonnerez l’apprentissage, afin que les nouveautés soient comprises, acceptées et entièrement intégrées.

Qualifications

• Master ou équivalent en expérience professionnelle pertinente.
• Minimum cinq années d’expérience en gestion du changement organisationnel.
• Expérience dans des transformations IT/gestion de services impliquant plusieurs fonctions.

Responsabilités

• Évaluer le besoin de support en gestion du changement lors de l’entrée des projets et identifier parties prenantes et risques d’adoption.
• Développer et maintenir des stratégies et plans de changement intégrés avec activités, responsabilités et jalons.
• Traduire les initiatives en interventions concrètes et soutenir le déploiement SIAM, SAM, ITAM et autres.
• Agir comme liaison de gestion du changement entre Operations, organisation et partenaires externes; adresser les résistances.
• Élaborer et exécuter des plans de communication ciblés; coordonner ateliers et sessions avec les parties prenantes.
• Définir et suivre les objectifs d’adoption, KPI et état de préparation; rendre compte des risques et des dépendances.

Connaissances

Stakeholder engagement

Communication

Facilitation

Learning coordination

Resistance management

Adoption monitoring

Formation

Master's degree

Prosci/ADKAR certification

Description du poste

Ypto recherche de nouveaux collègues. Vous souhaitez renforcer nos équipes? Découvrez l'offre d'emploi ci-dessous et postulez.

Comment pouvez-vous faire la différence ?

As an Operations Change Management Officer, you support the company-wide rollout and adoption of strategic initiatives led by Operations, including Service Integration and Management (SIAM), Software Asset Management (SAM), IT Asset Management (ITAM), Business Management IT (BMIT), Process Governance implementation, and other operational transformation initiatives. You act as the organizational change bridge between Operations, the wider Ypto/SNCB organizations, business stakeholders, employees, and external partners, ensuring successful understanding, readiness, and adoption of new processes, governance models, technologies, services, roles, and ways of working.

You drive the people side of change by combining structured change management with stakeholder engagement, communication, facilitation, learning coordination, resistance management, and adoption monitoring. Working closely with Operations project and program teams, you help ensure that strategic initiatives are successfully introduced, adopted, and sustainably embedded across the wider organization, including the transition towards SIAM and a multi-supplier support model.

Quel est votre rôle à la SNCB ?

As an Operations Change Management Officer, you will take on the following responsibilities:

• You assess the need for change management support during project and program intake, perform structured change impact and organizational readiness assessments across processes, governance, roles, organization, culture, technology, and ways of working, and identify impacted stakeholder groups, adoption risks, resistance, dependencies, and organizational constraints.
• You develop and maintain integrated change strategies and plans covering stakeholder engagement, sponsorship, communication, learning, resistance management, and adoption, with clear activities, owners, milestones, and success measures; you integrate these activities into project plans, governance, budgets, risk registers, and reporting, and adapt the approach based on progress, feedback, and adoption results.
• You translate Operations-led initiatives into practical change interventions for impacted company departments and business stakeholders, support the company-wide rollout of SIAM, SAM, ITAM, BMIT, Process Governance, and other initiatives, maintain an overview of change across the Operations portfolio, and identify overlapping impacts, dependencies, competing priorities, and potential change saturation.
• You act as the change management liaison between Operations, the wider organization, the business, and external partners; analyze and segment stakeholders; execute targeted engagement approaches; support sponsors, managers, and team leads as visible change leaders; identify and address resistance; provide coaching and practical support; and facilitate alignment across groups with different interests and priorities.
• You develop and execute targeted communication plans; coordinate clear, consistent, audience-appropriate communications, presentations, guidance, and awareness materials; design and facilitate impact workshops, stakeholder sessions, management briefings, supplier onboarding workshops, and cross-functional alignment activities; and coordinate learning and knowledge needs with HR, Learning, Knowledge Management, and subject-matter experts.
• You define and monitor adoption objectives, KPIs, stakeholder sentiment, and behavioural change; establish appropriate change governance; report on readiness, engagement, resistance, risks, dependencies, and adoption; elevate material issues through the appropriate governance bodies; support post-implementation embedding and continuous improvement; and coordinate organizational readiness for SIAM and new support suppliers, while operational and administrative onboarding remains with the accountable functions.

Un job fait pour vous ?

You hold a Master's degree or have equivalent relevant professional experience.

• You have at least five years of demonstrable professional experience in organizational change management within complex organizations.
• You have proven experience supporting organizational, operational, or technology transformations involving multiple functions and stakeholder groups and, preferably, external suppliers or service providers.
• You have experience in an IT, service management, or technology-enabled transformation environment.

Asset:

• You communicate fluently in Dutch, French, and English, spoken and written: Dutch or French at native or at least C1 level, the other language at least B2, and English at least B2.
• You bring exposure to outsourcing, sourcing transitions, or multi-supplier operating models.
• You have experience within a public-sector or regulated environment.
• You hold a formal certification in a recognized change management methodology, such as Prosci/ADKAR or an equivalent methodology and can demonstrate recent practical application.

And these soft skills:

• You communicate clearly in writing and verbally and have strong presentation, workshop design, facilitation, coaching, active listening, and audience-adaptation skills.
• You translate complex project or program objectives into clear, audience-appropriate interventions and influence stakeholders without formal authority.
• You apply strong analytical, planning, and coordination skills while managing several initiatives, stakeholder groups, and dependencies simultaneously.
• You demonstrate organizational awareness, cultural sensitivity, collaboration, adaptability, proactivity, ownership, and the ability to build trust, alignment, and commitment.

Diversity Statement

Everyone is unique. That's why we believe it’s important that you can be yourself — it makes SNCB stronger. We therefore place great value on diversity and inclusion.

Qu'avons-nous à vous offrir ?

Choosing SNCB means choosing to contribute to the digital transformation of the Belgian railways. You will have a job with social impact and ample opportunity to make your own contribution. Alongside a healthy work-life balance and a competitive salary, we offer:

• Hybrid working, with a balanced weekly mix of office and remote work, combined with flexible hours. 40hours/week.
• 35 days of annual leave.
• A mobility package with a company car (also available via our mobility plan) or alternative mobility choices, complemented by a public transport season ticket.
• A target bonus.
• A comprehensive insurance package, with hospitalisation and dental care for the whole family.
• Coverage of outpatient medical costs.
• Group insurance, including a supplementary pension (cafeteria plan).
• Meal vouchers & eco vouchers.
• Net allowances for hybrid working and an internet allowance.

Où allez-vous travailler ?

You will work near Brussels-South station and join the Operations Center Of Excellence team.

We reserve the right to adjust or pause this procedure if necessary. Our recruitment team will select the profiles that best match the job requirements to ensure an optimal fit.