Manager, WRB Governance

Standard Chartered; Manage; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A leading international bank is seeking a professional with over 10 years of experience in compliance and governance. The role involves leading and supporting Risk and Governance initiatives and providing actionable insights to the business. Candidates need exceptional communication skills and a strong background in financial services. The position is based in Henegouwen, Belgium, offering a competitive salary and a variety of benefits to support overall well-being.

Prestations

Competitive salary

Flexible working options

Time-off including annual leave

Qualifications

• Minimum 10+ years of experience in compliance and governance or related field.
• Strong verbal and written communication skills.
• Experience in financial services or banking is a strong plus.

Responsabilités

• Lead Risk Identification, Analysis, and Assessment of CFCC Risks.
• Support teams to establish and monitor processes for adherence to policies.
• Report incidents within prescribed timelines.

Connaissances

Communication

Problem-Solving

Analytical Skills

Formation

Bachelor's or Master's Degree

Outils

Excel

Power BI

Description du poste

Job Summary

• Lead and support the WRB Leadership in driving all Risk and Governance related initiatives for WRB.

Key Responsibilities

Strategy

• Risk Identification, Analysis and Assessment of CFCC Risks, measure exposure to those risks and design, build and recommend control framework to mitigate and manage those risks, to enable structural and thematic risk response or remediation.
• Provide actionable risk insights and recommendation actions to Business for them to drive & deliver risk focused outcomes and decisions.
• Report incidents within prescribed timelines and via appropriate channels e.g. M7/SRMs etc.
• Provide support to the teams to ensure they establish and monitor processes for adherence to policies and procedures.
• Timely submission of any reports & decks for relevant meeting and stakeholders e.g. Service Review Meetings, engagement meetings with country, NFRF/ CNFRC etc.
• Extend support during regulatory reviews / audits and ensure timely submission of responses / actions.
• Excellent Communication skills (Written & Verbal) including good grammar and articulation. Ability to speak to the client and stakeholders whenever required.
• Advance Compute Skills and knowledge of Presentation.
• Good Knowledge of Banking Products.
• Positive, Polite, cheerful and courteous. Manage conflicts and solve problems.
• Good drafting and presentation skills.
• Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets.
• Regulatory Reporting and Audit Submissions– Submission of all the reports and data requirements as per the timeline set by the RBI/ GIAs.
• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
• Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines.
• Proactive identification and reporting of risks and concerns.
• Mitigation of risks and resolution of issues in a timely manner including developing suitable controls and measuring their effectiveness.
• Ensure complete, timely and accurate submission of all regulatory information/reports as and when called for.
• Relevant details to analyzed from the dump submitted to any Audits.
• Any data requirement from other stake holders /internal Auditors - to be arranged/ followed with the respective team and shared on time.
• Design and implement process reengineering strategies to streamline customer-facing processes, ensuring efficiency, accuracy, and responsiveness.
• Regulatory Reporting and Audit Submissions– Submission of all the reports and data requirements as per the timeline set by the RBI/ GIAs.

Business

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• The mitigation of risk by providing accurate and timely information necessary to support management decisions. Protection of the Bank’s reputation and Bank’s ability to meet regulatory obligations.
• Compliance with all relevant policies and procedure, guidelines, rules & regulations.
• Proper documentations like BIA, BCP, SLAs, DOI, Change Templates etc. needs to be documented appropriately.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Processes

• Process Assurance Checks: Highlight exceptions surfacing out of the checks to the relevant units and follow through till closure of the issues. Perform periodic dip test to ensure non-recurrence.
• Assurance Review: Highlight issues with regards to People Management/ Process Adherence and Regulatory requirements to the respective business teams for adherence, thereby avoiding adverse Audit findings/rating.
• Align and adhere to TPRM guidelines related to outsourcing including onboarding, obligations related to contracts, risk assessments, periodic reviews and represent CE in TPRM forums.

Stakeholder Management & Collaboration

• Manage relationships with key internal stakeholders, including senior management, business development, and technology teams to ensure alignment of client experience initiatives.
• Foster cross-functional collaboration to ensure the successful delivery of client experience improvements and the smooth integration of new solutions.

Process Reengineering & Innovation

• Identify and manage potential risks and compliance issues related to client experience projects and complaints management.
• Establish systems to collect and analyse client feedback across multiple channels, translating this feedback into actionable insights for service improvements.
• Work with customer service teams and complaints management team to design proactive solutions that address recurring client issues and elevate the overall service experience.

Risk Management

• Conduct Internal reviews as per the agreed Review Calendar for the year.
• GIA audit/ reviews: Co-ordinating with the audit / review teams from business perspective in terms of data sharing, handling the audit / review as applicable.
• Contribute towards / Facilitate implementation of control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Collaborate with Business and CFCC Risk Managers to work towards holistic risk management across client segments, products risks.
• Issue Management (records in M7, NFRF, CNFRC, TPRM).
• Investigate, document and report risk events and treatment plans across forums and keep relevant stakeholders updated.
• Engage with key Risk and CFCC owners on an ongoing basis on risk observations and way forward.
• Document deviations (if any) from TPRM standards with justification.

Skills and Experience

• Experience: Minimum 10+ years of experience in compliance and governance or a related field. Experience in financial services or banking is a strong plus.
• Problem-Solving: Excellent problem-solving skills with a hands-on approach to addressing client issues, streamlining processes, and improving operational efficiencies.
• Communication & Stakeholder Management: Strong verbal and written communication skills. Proven ability to manage relationships with senior stakeholders, internal teams, and external partners.
• Regulatory Knowledge: Knowledge of industry regulations related to banking and client experience management is advantageous.
• Excel.
• Powerpoint.
• Power BI.
• Problem Solving.
• Analytics.
• Risk and Governance.

Governance

• Ensure operational metrics and risk indicators are reviewed and delivered through Service Review process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Interaction with BRM, CFCC and GIA at Country and GBS.
• Business Heads of the respective Voice & Virtual India.
• Country Business (CB Head, VCGM, Sales & Marketing).
• Country Operations.
• Credit Units (Collections & Recovery etc).
• Legal, Compliance & Assurance.
• IS & IT Personnel (Local and Group).
• Local Regulators.
• Bureau.
• Auditors.
• TPRM.

Qualifications

• Bachelors or Masters Degree with 10+ years of experience in Client Experience, Analytics and Risk Related profiles.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.