Logistics Operations Lead

Just Eat Takeaway.com; Koekelberg; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Just Eat Takeaway.com in Belgium seeks a Head of Delivery to lead the strategic direction and optimise the delivery network. You will drive a high-performing logistics team and collaborate with global analytics and commercial teams to enhance delivery services and maximise volume through data-driven excellence.

You will prioritise customer, partner, and courier needs, delivering a best-in-class experience across all delivery touchpoints.

Formación

• Experience leading large-scale strategic programs, preferably in logistics or delivery contexts.
• Proven track record of strategic excellence and continuous improvement.
• Strong collaboration skills to drive alignment across teams.

Responsabilidades

• Lead delivery services and drive cost optimisation while maintaining performance for partners.
• Align with country service levels to maximise customer conversion and partner retention.
• Establish standards of operational excellence and promote continuous improvement.
• Drive safety and compliance culture, identify risks and opportunities.
• Lead courier engagement to improve insights and loyalty.
• Collaborate with partner accounts to implement best practices and support new brands.
• Identify risks and define mitigation plans with appropriate resources.
• Manage cross-functional projects to ensure rapid, impactful delivery.
• Coach and develop team members to enable daily success.

Conocimientos

Strategic program management

Leadership

Cross-functional collaboration

Budget management

Data-driven decision making

Descripción del empleo

About this role

As the Head of Delivery, you will lead the strategic direction and network optimisation across the Belgium market. You will lead a high-performing Logistics team and foster collaboration with global analytics and commercial teams.

In this role, you will lead, deliver, and care by enhancing delivery services and maximising volume through data-driven excellence. You will prioritise the needs of our customers, partners, and couriers, ensuring a best-in-class experience across all delivery touchpoints.

These are some of the key components to the position:

• Lead the execution of delivery services, driving cost optimisation while balancing performance for all partners.
• Align with country service levels to maximise customer conversion and partner retention by aiming high.
• Establish standards of operational excellence and promote a culture of continuous improvement across teams.
• Drive a safety and compliance-focused culture, identifying risks and opportunities within the competitive landscape.
• Lead our courier engagement program to drive improved insights and loyalty by stepping into their shoes.
• Collaborate with partner accounts to drive best practices and support new brand partnership opportunities.
• Identify and track business risks while defining mitigation plans and assigning appropriate resources.
• Manage key cross-functional projects by working with sponsors to ensure rapid and impactful delivery.
• Empower team members to excel through continuous coaching, helping one another to succeed every day.

What will you bring to the team?

• Experience managing large-scale strategic programs, ideally within a fast-paced delivery or logistics context.
• A proven track record of establishing strategic excellence and fostering a culture of continuous improvement.
• Strong collaborative skills to gain trust and help the team stay committed to achieving goals.
• Proactive problem-solving skills with the ability to think "one step ahead" and see the big picture.
• Strong analytical skills with a data-driven approach to simplify complexity and create clarity.
• The ability to navigate ambiguity and act responsibly while making a lasting impact on our society.
• Self-awareness and the ability to influence others while managing perceptions across all levels of the organisation.
• Success in driving operational targets and managing budgets in a digital-first environment.
• A willingness to work outside regular hours on an exception basis to support our partners and people.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours.

They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com.

We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.