Junior Web Moderator

Hospitaliti; Brussel Hoofdstad; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Warwick Hotels and Resorts in Brussels seeks a JuniorWeb Moderator to safeguard content quality across the group's digital channels. You will work with the Marketing team to ensure consistent editorial tone, brand standards and legal compliance on all platforms.

You will collaborate with hotels and internal teams to optimize content structure, translate updates, and monitor AI-driven content for accuracy and discoverability across markets.

Qualifications

• Degree in Marketing, Digital Marketing, Communications, Hospitality Management or related field.
• Experience in web content management or moderation, ideally in hospitality or multi-site setups.
• Experience with WordPress and web analytics tools (GA, Search Console).
• Strong attention to detail and compliance with editorial/legal guidelines.
• Genuine interest in hospitality and digital environments.
• Analytical, well-organized and able to coordinate across multiple markets.
• Curiosity about generative AI technologies and willingness to learn.
• Excellent written and spoken French and English.

Responsabilités

• Moderate, review and approve content on the collection's websites before going live.
• Ensure editorial guidelines, brand standards and accessibility across platforms.
• Coordinate translation and localization across markets and languages.
• Monitor AI-generated content for accuracy and improve SEO and user experience.
• Liaise with hotels, internal teams and external partners for content updates.
• Maintain a publishing calendar and prioritize update requests.

Connaissances

Attention to detail

Analytical skills

Coordination

French/English proficiency

Interpersonal communication

AI/LLM curiosity

Formation

Marketing or related degree

Outils

WordPress

Google Analytics

Search Console

Description du poste

Warwick Grand-Place Brussels is hiring through Hosco in Brussels.

About Warwick Hotels and Resorts

Warwick Hotels and Resorts is an international collection of more than 40 independent, luxury hotels located in major cities around the world. We are looking for a JuniorWeb Moderator to join our Marketing team and safeguard the quality, consistency and compliance of digital content across the entire collection, in every market and on every platform.

The role

Based in our Brussels office, you will work in close, direct collaboration with the Global Director of Brand & Digital Marketing and the wider international Marketing team, to ensure the consistency, quality and visibility of digital content across our hotels' distribution and booking platforms. As the central point of contact for content moderation group-wide, you will safeguard the brand's online image, editorial and legal compliance, and user experience across all of the collection's websites. This role offers an excellent opportunity to work at the heart of international hotel digital marketing, online distribution platforms, and content optimization for search engines and AI-powered tools.

Key responsibilities

• Collection knowledge
  • Develop an in-depth understanding of the hotels in the collection, their positioning and unique features.
  • Become fully familiar with the group's brand standards and digital ecosystem.
• Digital content audits
  • Conduct detailed audits of content across the official website, booking engine, OTAs (Booking.com, Expedia, etc.), Google Business Profile, B2B/MICE platforms (Cvent) and other partner platforms.
• Content harmonization and updates
  • Ensure consistency of information across platforms: hotel descriptions, room categories and names, amenities and services, visual content and photo libraries, editorial tone and brand image.
  • Identify gaps, outdated content or missing information.
  • Continuously update and optimize content.
• Search engine and AI model (LLM) optimization
  • Optimize content structure and markup (structured data, schema.org, llms.txt files, FAQ content, etc.) to maximize visibility and accuracy across search engines and generative AI tools (ChatGPT, Perplexity, Google AI Overviews, Gemini, Copilot, etc.).
  • Regularly audit how the collection's hotels are represented in AI-generated answers, identify gaps or inaccurate information, and coordinate corrections.
  • Support the improvement of quality and standardization of hotel data to help AI systems interpret it correctly.
• Monitoring and continuous improvement in generative AI
  • Actively track the fast-moving evolution of large language models (LLMs) and AI-powered search tools, along with emerging best practices (GEO — Generative Engine Optimization, AEO — Answer Engine Optimization).
  • Translate this ongoing monitoring into concrete recommendations and continuously adjust content strategy as algorithms and tools evolve.
  • Share learnings and best practices with the Marketing team and other stakeholders across the group.
• Liaison with the collection's hotels
  • Act as the main point of contact for hotel properties' local teams for the collection, validation and regular updating of their content (information, photos, offers, events).
  • Maintain regular follow-up with each property to ensure responsiveness, reliability and freshness of content across all platforms.
• Content moderation and quality control
  • Moderate, review and approve all content published on the collection's hotel websites prior to going live.
  • Ensure compliance with editorial guidelines, brand standards, legal requirements and accessibility norms across all platforms.
  • Flag inappropriate, non-compliant or at-risk content and coordinate prompt corrections.
• Technical and cross-functional coordination
  • Work with IT/web development teams, hotel properties and external agencies to resolve technical issues (broken links, outdated pages, faulty forms).
  • Coordinate translation and localization of content across the collection's markets and languages.
  • Manage a publishing calendar and prioritize update requests coming from individual properties.
• Monitoring, reporting and continuous improvement
  • Provide regular reporting on content quality, compliance and performance (KPIs, dashboards).
  • Stay current on best practices in content moderation, SEO and user experience.

Candidate profile

• Degree in Marketing, Digital Marketing, Communications, Hospitality Management or a related field.
• First experience in web content management or moderation, ideally within the hospitality, travel, or a multi-site environment.
• Experience with one or more CMS platforms (WordPress or equivalent) and web analytics tools (Google Analytics, Search Console).
• Excellent attention to detail, rigor, and a strong sense of editorial and legal compliance.
• Genuine interest in the hospitality industry and digital environments.
• Strong analytical and coordination skills, comfortable managing multiple priorities across a multi-market environment.
• Proficiency with digital platforms and content management tools.
• Genuine curiosity about generative AI technologies (LLMs) and their impact on digital discoverability; willingness to continuously learn in this fast-evolving field.
• Excellent interpersonal and communication skills, comfortable liaising with multiple stakeholders (hotels, internal teams, external partners).
• Excellent written and spoken French and English; any additional language is an asset.

Please see the full vacancy for the benefits offered by Warwick Grand-Place Brussels.